Director-Control Management

Job Description - Director-Control Management (25002861)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

Global Servicing Control Management is looking for a Director of Risk Identification, Assessment, Testing & Reporting focused on ensuring operational risk management is embedded in the day-to-day operations of our organization through robust risk management reporting and analytics. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The selected candidate will play a critical role in setting the strategic direction that leverages data and reporting governance processes, standards, and policies to establish a consistent baseline and ongoing measurement of data quality and reporting packages. The Director will lead a team of analysts to ensure reporting tools have the flexibility to perform dynamic queries and generate reports to address most business needs and identify automation opportunities to improve timeliness of information.

Responsibilities

• Define the reporting strategy that effectively supports the Business Unit Conduct Risk and Regulatory Self Business Testing programs, that embed strong data governance principles to ensure accuracy, consistency and data quality.
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes.
• Enable smart technology solutions to reduce manual data manipulation and enable self-servicing strategy.
• Support risk management practices within the business.
• Support sharing insights, better practices, themes, etc. across the enterprise.
• Assist with ad hoc data requests and create and prepare recommendations for senior leaders for business unit reviews, quarterly reporting, and other meetings.

Required Qualifications:

• 5+ Years experience working in analytics, business intelligence, data science or related equivalent experience.
• Proven expertise in working with large datasets; requires proficiency in Tableau, Data Visualization Tools, SQL, HIVE, Python, Cornerstone, LUMI and other applicable tools.
• Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Proven experience in leading a team of geographically dispersed colleagues.
• Strong project management, communication, and interpersonal skills.
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Demonstrated history and ability to manage teams, spread over geographies.

Preferred Qualifications:

• Bachelor’s degree in data & Analytics, Business Intelligence or related field.
• Experience in at least one of the following:
• Providing identification of operational risks throughout business processes and systems.
• Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.
• Experience in financial services industry.

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.