Director, Consumer Segments and Propositions

Visa; London; Hybrid; GBP 70,000 - 110,000; Full time

Job description

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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa.

Job Description

Summary

The European Consumer Solutions team is responsible for managing and optimizing Visa's core products consisting of Credit, Debit and Prepaid solutions. The team also manages new capabilities aimed at modernizing and transforming credential lifecycle and proposition management, which helps Visa issuers create differentiated core card propositions and stay relevant to evolving consumer needs in Europe. This team works closely with global and market-based Product teams to develop the right products and value propositions for a range of priority customer segments defined by the business across the region. The team's objectives are aligned closely to the Visa 2030 strategy and the European regional scorecard (including revenue and profitability outcomes), and the team requires individuals who bring a solutions-centric mindset with a strong focus on consumer insights, market-driven data, and best-in-class UX as we architect new solutions and Customer Value Propositions for EU clients and partners.

This role reports to the Head of Consumer Solutions for Europe.

Responsibilities

• Develop/refresh and own compelling customer value propositions (CVPs) across all affluent segments in Europe - focusing on delivering the right product features, differentiating benefits, and service levels across each tier of customer segments.
• Lead Atlas Blue rollout in Europe: serve as overall project management lead, liaise with global team to meet project deliverables, manage executive updates/steercos, coordinate across multiple markets/clients.
• Work closely with Global Consumer Solution team to support key strategic initiatives (e.g., Atlas Blue, overall affluent) and ensure European strategy/programme, annual targets, and reporting are aligned on an ongoing basis.
• Partner with client/cluster teams and Innovation team on a range of key initiatives, e.g., fast-track pilots, creating/executing Pan-European affluent benefits strategy, identify new business opportunities, win RFPs, provide ongoing support in this key segment.
• Represent the region for our European Affluent strategy (e.g., customer understanding, narrative, premium content, and commercial product strategy) and support when and as needed in client discussions at the highest seniority level.
• Monitor, track, and provide regular reporting on key performance indicators.
• Support key priorities and initiatives from both Global and European leadership as required.
• As requirements of this role evolve, adapt to the growing needs of the team and broader products organisation.
• Actively manage the team, help prioritise activities and opportunities, while providing mentoring and coaching to direct reports and helping identify growth and development opportunities for team members within the team and across the wider Visa organisation.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site).

Qualifications

• 10+ years of product management experience in financial services roles (strong preference for experience in affluent, HNW segments).
• Exemplary commitment to Visa's Leadership Principles and well-recognized, strong reputation as people leader.
• Deep background in issuing institution managing and growing card portfolios.
• Experienced people leader to lead a team of product managers.
• Familiarity with development of new consumer value propositions, a passion for meeting consumer needs and ability to translate customer needs to commercially viable and differentiated propositions.
• Rigorous thinker, ability to transpose business, financial and technical understanding to relevant market inputs with sales and product teams as well as with external client discussions - leading to commercial & revenue opportunities.
• Ownership and driving impact are important aspects to the role, must have the mindset to fully understand and quickly overcome commercial, technical, industry and internal challenges to succeed.
• Sound business acumen, analytical skills and keen understanding of new technology payment business models and profitability drivers.
• Strategic thought leadership coupled with execution bias to support/drive initiatives and meet key result areas.
• Strong communication skills and ability to build strong relationships with clients and colleagues across Visa functions, navigating a matrix organisation.
• Comfortable in iterative and continuous change to maximise opportunities and drive efficiencies.
• Constructively challenges status quo to aim higher, acts as an agent of change.
• Willingness to travel as required.
• Location flexible, preference for Visa Europe regional/cluster hub locations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.