Director, Consulting Healthcare Technology Systems

Carnall Farrar (CF) is a growing consultancy which works across all aspects of the health sector from supporting the NHS to serving major life science companies. We are passionate about, and experts in, health and healthcare. Founded in 2013 we have grown to a core staff base of management consultants, technical consultants, a data operations team and corporate functions. We have a strong reputation with the NHS, and our actively seeking to spread awareness of our brand and offers across the health sector more broadly. We are highly regarded both internally and externally for the level of support and development we give our people. As a professional services business, CF has three primary assets – its people, its knowledge and its data and associated products.

The Director of Healthcare Technology Systems leads a Center of Excellence for a high profile, multi-year contract focused on healthcare technology. The Director will oversee the deployment of analytical platforms and health tech products across healthcare trusts, guiding product development and operational strategy while managing a dedicated team of resources. With a focus on strategic, cross-functional leadership, this role requires an in-depth understanding of the current healthcare digital landscape and the ability to anticipate and address major disruptions and innovations in the field.

Role summary

The Director role acts to lead the delivery of client teams. It acts as the Delivery Partner on client engagements with accountability for client services that are delivered to high quality and high impact. Significant client delivery experience is essential to be drawn on to ensure work is completed within contracted parameters such as scope, time, and cost. They are responsible for ensuring the commercial aspects of delivery are adhered to, client and company resources are managed cost effectively and risk is managed. As the Delivery Partner, the Director directs and owns the approach to problem-solving client requirements. They have high capability in this domain and can direct management consulting and technical consulting team members meaning they are literate in best practice management consulting and healthcare data and how to optimise its use for our clients.

In addition to client delivery, the Director role is pivotal in leading efforts to secure future work. The wider CF Partner team should be supported by this role to generate revenues. This is achieved through the Director building excellent client relationships in the delivery of work and spotting and securing follow-on and/or adjacent opportunities with existing clients. Beyond existing client work, the Director role is responsible for leading the development of high-quality proposals, directing the wider bid team and directly developing and curating proposal content. The role has a revenue target, known as a “bid support target” which recognises the contribution the Director makes to securing work for CF. The securing of revenues is largely expected to be done in collaboration with the Accountable/Anchor Partner for the bid.

The Director of Health Technology Systems plays a pivotal role in building knowledge for the company. They recognise knowledge is an asset and utilise best practice models and frameworks and develop their own – codifying the practices that work and promoting and spreading this learning. The Director role should be known for an area of expertise and be developing their own brand valued by clients and colleagues alike. They cultivate an internal network of followers to develop and spread the knowledge and promote CF through articulating the impact of our work, developing thought leadership in case studies, articles and using social media to drive new opportunities.

This role should lead and develop our people. The role will support development of staff by being a mentor and coach to team members in the client work and bid teams that they lead. They will inspire those around them, acting as a role model for our values, competency framework and ways of working. They will act as a development sponsor to a cohort of staff, acting as a point of continuity for their career growth, learning and development and being their performance evaluator. They will lead components of CF’s internal development programme and will play a key role in championing people initiatives, processes, requirements and frameworks across the business to support retention, as well as participating in recruitment.

As a member of the senior leadership team of CF, clear communication and strong interpersonal skills are essential, role modelling the leadership behaviours we are committed to at every level of the company. When working with colleagues in CF, clients, suppliers, and people seeking to engage CF, professionalism, kindness and diplomacy are essential qualities.

Flexible working

We have a hybrid-working policy, consulting members need to be physically together with other team members for a minimum of four days a week. Our default approach is to be in-person with clients. In addition, up to four weeks a year each member of staff can work entirely virtually.

Requirements

1. Minimum 10 years experience in management consulting in relevant field
2. Proven experience running large-scale, high-budget programs within digital, healthcare, or analytics field
3. Experience leading complex digital programmes in healthcare settings
4. Direct experience working within the NHS
5. Strong capability in stakeholder management across multiple teams and levels
6. Demonstrated versatility and willingness to contribute to digital, data, and program management efforts
7. A strong understanding of health data
8. Extensive project leadership experience
9. Exceptional team management skills, including multi-disciplinary teams
10. Excellent verbal and written communication
11. People development skills
12. Ability to delegate efficiently
13. A strong network in the industry and / or proven sales and business development ability
14. Extensive industry knowledge with an eye towards the future
15. Relevant degree or certification
16. Flexibility to travel

Benefits

• Holiday entitlement: 25 days/year for staff and 30 days/year for leadership, increasing by 1 day for every year of service up to a maximum of 35 days of holiday per year
• We contribute 7% of your salary into your pension, while you contribute 3% (or more if you like)
• Access to a flexible benefits programme giving you the chance to increase pension contributions, gain access to a cash plan or benefit from a ClassPass subscription
• Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days
• Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid
• Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period
• Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service
• Enhanced family leave policies: additional pay for parents who have a baby or adopt
• Access to an interest-free loan of up to £10,000
• Access to an interest-free season ticket loan, repayable by 12 monthly instalments
• Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care
• Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year
• An employee assistance and wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks
• Seasonal flu jabs: provided by Boots annually
• Eye care tests: vouchers and discounts at Vision Express
• Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles
• Membership to the Health Service Journal (HSJ)