Director, Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our GP&S organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.

The GP&S Travel team focuses on building strategic partnerships with key travel industry players to shape the future of travel payments.

The Market Development Travel Director will be part of the team responsible for identifying and developing Mastercard’s positioning and growth in B2B Travel Payment, by working with travel intermediaries, all issuers, program managers, acquirers, travel merchants, and key travel stakeholders. The person will actively participate in driving current and future strategy for Mastercard B2B Travel Payment acceptance globally and will manage relationships with key players in the travel payment industry.

Key Responsibilities

1. Build, own and drive Travel payment segment strategy for merchants, acquirers, and enablers across the Travel value-chain.
2. Be the subject-matter-expert on B2B payment flows with travel merchants (e.g., airlines, hotels, OTAs).
3. Engage with ecosystem players including airlines, hotels, aggregators, travel enablers, travel associations, GDS and others to deliver relevant products/solutions and articulate Mastercard value proposition in Travel customer-centric language.
4. Work closely with Franchise, C&I and respective Regional Travel teams to evolve the B2B value proposition, products, and platforms to meet client/market needs and drive future growth.
5. Conduct market development activities and drive market preparation activities, translating marketing strategy to sales and account strategies and channel management approaches.
6. Assist with the creation of training materials and development activities to advance the capability of the downstream marketing team and account teams.
7. Liaise with regional and country teams to roll up local activities into a global view.
8. Identify, negotiate, and develop new business opportunities and strategic partnerships that complement Mastercard’s B2B Travel Payment vision.
9. Work and align with Mastercard Product Teams, Regional Teams and other internal departments to push/achieve strategic priorities.
10. Manage and/or coordinate relationships with strategic partners and develop a deep understanding of their products and long-term business strategies to maximize or generate new revenue streams.
11. Research and analyze the Travel Industry to monitor B2B Travel trends in order to identify evolution and competition.
12. Create team spirit and work towards sharing initiatives and knowledge within the team.

All About You

• High experience in the travel payment service industry (airlines).
• Good understanding of the payment business (issuing/acquiring).
• Good communication, relationship and collaboration skills.
• Ability to connect and interact well with internal product & commercial teams.
• Ability to structure agreements/deals.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.