Direct Response Officer (Temporary) (Part Time) (Readvertisement) GLA12772

Job Description

The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services.

Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responders and contacting 999 emergency services, as required.

There is a requirement to work on your own as well as part of a team.

Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.

This post is temporary for a period up to 3 months.

The shifts associated with this post are as follows:

• 2 nightshifts (22:00 – 06:30hrs) followed by 4 rest days
• 2 backshifts (14:05 – 22:05hrs) followed by 4 rest days
• 2 dayshifts (08:00 – 16:00hrs & 09:00-17:00hrs) followed by 4 rest days
• 2 Early shifts (06:15 – 14:15hrs) followed by 4 rest days, then repeat

Please note this is a re-advertisement and previous applicants should not re-apply.

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.

GCC Job Evaluation