Direct Response Officer (Temporary) (Part Time) - (Re-advertisement)

Salary: £17,569.77 - £18,582.47 per year pro rata

Contract Type: Temporary

Position Type: Part Time

Hours: 17.5 hours per week

Job Description

The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services.

Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responder and contacting 999 emergency services, as required.

There is a requirement to work on your own as well as part of a team.

Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.

This post is temporary for a period up to 3 months.

The shifts associated with this post are as follows:

1. 2 nightshifts (22:00 – 06:30hrs) followed by 4 rest days
2. 2 backshifts (14:05 – 22:05hrs) followed by 4 rest days
3. 2 dayshifts (08:00 – 16:00hrs & 09:00-17:00hrs) followed by 4 rest days
4. 2 Earlyshifts (06:15 – 14:15hrs) followed by 4 rest days, then repeat

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

This post is excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).