DIO-Business Design Analyst

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

This post will be based at DIO HQ, Whittington, Lichfield, WS14 9PY. The following locations may also be considered:

DIO, Andover, Monxton Road, Hampshire, SP11 8HJ.

DIO, RAF Wyton, Huntingdon, Cambs, PE28 2EA.

DIO, Catterick Garrison, North Yorkshire, DL9 3LR.

Job Summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!

The Business Improvement Team’s primary focus is driving business improvement and optimising our services within the wider DIO organisation. From ideation to cultural embedment, we will work with the organisation to ensure that high quality Defence infrastructure and customer service is delivered more quickly, efficiently, and effectively with limited impact to front line staff.

The Business Design Analyst plays a key role in analysing, documenting, and translating business needs into clear and actionable requirements that drive organisational change and improvement. They will work closely with stakeholders to gather requirements, identify opportunities for optimisation, and support the alignment of business needs with strategic objectives. This role is responsible for ensuring that business requirements are clear, well-documented, and accurately communicated to relevant stakeholders, facilitating the smooth execution of projects and initiatives.

The Business Design Analyst will take the lead on complex projects, collaborating with business change leads, users, and other analysts to deliver insightful analysis and recommendations. They will contribute to business transformation by applying structured methodologies such as Lean, Six Sigma, and Agile to the identification and clarification of business needs and requirements. Additionally, they will play a significant role in developing business analysis best practices, ensuring consistency in the approach to capturing and refining business requirements across the organisation.

The Business Design Analyst will act as a critical friend to the business, constructively challenging assumptions and helping ensure business requirements are accurate, feasible, and aligned with strategic goals.

This position is advertised at 37 hours per week.

Job Description
Business Requirements Gathering & Documentation

1. Apply business analysis techniques to capture and document business requirements, including functional and non-functional requirements.
2. Develop clear, concise, and actionable documentation, ensuring requirements are aligned with business objectives and technical constraints.
3. Use tools and notations such as user stories, use cases, and process flows to represent business needs.
4. Ensure consistency and clarity in requirement documentation, following established standards and best practices.

Business Analysis and Improvement

1. Lead and facilitate workshops with stakeholders to capture business requirements and identify improvement opportunities.
2. Develop detailed business analysis artefacts, including requirements documentation, user stories, and processes.
3. Conduct root cause analysis and problem statement development to identify opportunities for improvement.
4. Write and issue reports with key findings and recommendations based on business analysis.
5. Collaborate with change, technology and data teams to ensure business requirements are well understood and implemented effectively.
6. Support the adoption of continuous improvement methodologies, such as Lean and Agile, across business functions.
7. Work with stakeholders to develop and evaluate non-technical solutions, such as policy changes, process adjustments, and organisational improvements, ensuring they meet business needs.

Stakeholder Engagement & Alignment

1. Work closely with process owners, business leads, and project sponsors to understand their needs and objectives.
2. Constructively challenge assumptions and existing processes to identify opportunities for improvement.
3. Develop strong working relationships with business and technical stakeholders to ensure alignment of business requirements with organisational goals.
4. Collaborate with Continuous Improvement and Business Analyst communities to share insight and best practices.

Support to the Wider Team

1. Support corporate and organisational objectives by contributing to broader business analysis and change initiatives.
2. Provide training, coaching, and mentoring to Business Analysts and other stakeholders on business analysis techniques and improvement methodologies.
3. Promote best practices in business analysis and requirements gathering across the organisations.
4. Stay updated on industry trends, methodologies, and tools to enhance the organisation’s approach to business analysis.

Person specification
Essential:

1. Practitioner in business analysis.
2. Experience mapping processes utilising a recognised notation i.e., BPMN.
3. Experience facilitating workshops with stakeholders to develop current and target states.
4. Experience of identifying and managing relationships with internal and external stakeholders.
5. An understanding of Business Architecture and its value to an organisation.
6. Be able to see the bigger picture and understand relationships between processes and other architecture.
7. Attention to detail and ability to work at pace.

Desirable:

1. Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business.
2. Experience using and managing artefact repositories.
3. Experience mapping business architecture including the technology and data produced and consumed.
4. An understanding of requirements development and root cause analysis.

Qualifications

1. Business Process Model and Notation (BPMN) qualification or suitable equivalent.
2. BCS Business Analysis qualification or suitable equivalent.

Languages
English
Behaviours
We'll assess you against these behaviours during the selection process:

1. Leadership
2. Delivering at Pace
3. Changing and Improving
4. Seeing the Big Picture
5. Communicating and Influencing

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

1. Learning and development tailored to your role.
2. An environment with flexible working options.
3. A culture encouraging inclusion and diversity.
4. A Civil Service pension with an employer contribution of 28.97%.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

An opportunity to be considered for Reward and Recognition - £250-£5000 per year.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.

The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
At Sift you will be assessed against:

1. Leadership

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At Interview you will be assessed against the above and the following Success Profiles:

1. Delivering At Pace
2. Changing and Improving
3. Seeing the Big Picture
4. Communication and Influencing

Interviews will take place face to face at St George's House, Whittington, WS14 9PY (subject to change).

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. See our vetting charter.

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

This vacancy is part of the Great Place to Work for Veterans initiative.

Contact point for applicants

Job contact:

1. Name: john.dungey499@mod.gov.uk
2. Email: john.dungey499@mod.gov.uk
3. Telephone: 07880348366

Recruitment team

1. Email: DBSCivPers-ResourcingTeam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application.