Digital Workplace Engineer

The Role & Key Responsibilities

Job Title: Digital Workplace Engineer - ABF Business Technology Services

Location: Peterborough (Hybrid)

Are you a skilled IT support professional with a focus on troubleshooting, problem-solving, and delivering high-quality technical solutions? Do you thrive in an environment where no two days are the same, addressing complex issues across laptops, desktops, and mobile devices?

Our Digital Workplace Engineering team here at ABF BTS (Business Technology Services) is looking for a Digital Workplace Engineer to join their growing, globally connected team. In this role, you’ll provide second and third-line support, working with modern tools like Intune and SCCM to ensure seamless IT operations across the business. You’ll collaborate with teams worldwide, assisting to maintain an efficient digital workplace.

What you'll be doing:

• Provide second and third-line support for laptops, desktops, and mobile devices, troubleshooting complex technical issues.
• Deploy, configure, and maintain software applications using tools such as Intune and SCCM to ensure seamless business operations.
• Manage and support end-user workstation hardware, peripheral devices, and network connectivity, resolving issues efficiently.
• Perform system diagnostics, root cause analysis, and implement corrective actions to minimize downtime and improve IT performance.
• Collaborate with cross-functional teams and global colleagues to deliver technical support and solutions across multiple business units.
• Maintain and update configuration management databases (CMDB) with accurate hardware and software records.
• Provide end-user training and guidance on IT best practices, troubleshooting techniques, and software usage.

What you'll bring:

• Experience in a desktop engineering or digital workplace support role, providing second and third-line IT support.
• Comprehensive knowledge of Microsoft technologies, including Windows OS, Microsoft Office Suite, and troubleshooting software applications.
• Practical experience with Intune and SCCM for software deployment, device management, and policy enforcement.
• Familiarity with network protocols, connectivity troubleshooting, and remote support tools.
• Ability to diagnose and resolve complex technical issues with laptops, desktops, and mobile devices.
• Skilled problem-solving skills and the ability to manage your own tasks or collaboratively work within a global team.
• Experience working within an ITIL framework and maintaining IT service levels.
• Willingness to travel occasionally and work a minimum of one day per week in the Peterborough office.

Location

Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.

About The Company

Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded.

Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.

Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.

We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

• AB Foods BTS match up to 10% pension (contributory)
• Up to 10% Bonus
• Opportunity to buy up to 5 days holiday per calendar year
• Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
• 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.

All recruitment activities into our ABF BTS team are supported by our AB Agri business.

Making your application

Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes. Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.

So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing careers@abagri.com.

As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.

ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.