Digital Workforce & Informatics Lead

This exciting new role will provide an opportunity for the post holder to lead, develop and support the implementation of high quality, evidence based digital workforce solutions which positively impact upon the employment experience of our people: staff, clinicians and managers across the Trust, freeing up managers and staff to care for patients.

The role will be integral to leading the development of, and further enhancing, the Trust's workforce informatics infrastructure in response to organisational, service and workforce needs.

Main Base: Buckingham Row, Wigan. With hybrid working arrangements and travel to all Trust sites required.

Please Note: This role is PENDING AFC SALARY BANDING APPROVAL therefore, salary cannot be fully confirmed until the Banding is approved.

Main duties of the job

This is an exciting opportunity to join our People Services Team, helping to develop and transform our digital workforce solutions across the trust.

The postholder will work closely with the Associate Director of Workforce Transformation and Planning to support the development and implementation of digital workforce solutions and workforce transformation programmes. The post holder will have leadership responsibilities for the Workforce Analyst and other designated staff within the team.

The successful candidate will have good project management skills with the ability to effectively undertake complex data analysis to develop workforce reports and dashboards. Excellent communication skills will be required to clearly and concisely interpret and present complex workforce data to a diverse range of audiences.

Working collaboratively with a number of key stakeholders, the postholder will play a key role in supporting subject matter experts, clinical leads and colleagues across the HR and Staff Experience team in relation to workforce analytics and digital workforce solutions.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Job description

Job responsibilities

Digital Workforce Solutions:

1. Scope and research evidence based digital workforce solutions, which bring about real benefits and efficiencies to the Trust, staff, managers, and patients, and support the achievement of the NHS People Plan.
2. Working in collaboration with other key stakeholders, and with the support of the Associate Director of Workforce Transformation and Planning, develop business cases and other associated reports and documents to secure organisational support to implement and develop digital workforce solutions and digital workforce transformation.
3. Project manage the implementation of digital workforce solutions and developments, reporting and presenting progress to relevant meetings and committees.
4. Develop mechanisms to evaluate the impact of digital workforce solutions. Monitor, measure and report on benefits and efficiencies realised.
5. Lead development and oversee the implementation of plans to improve the use of existing Trust Workforce solutions, including ESR.
6. Take the lead, on behalf of the HR & OD Team, to explore how the service can make the best use of technology and digital solutions to deliver outstanding HR and OD services for our people.
7. Ensure functionality of workforce systems are maximised, and that the highest standards of data and information is maintained.

Workforce Analysis:

1. Working closely with the Associate Director of Workforce Planning & Transformation, support workforce planning and workforce transformation programmes across the Trust, with bespoke and complex workforce reporting, information, and analysis.
2. Work with a variety of internal and external data warehouse and benchmarking tools, to present workforce reports and analysis of the most up to date and valid comparators for Trust workforce data.
3. Analyse data themes and trends with the overall aim of achieving data targets, providing support to subject matter experts, clinical leads, and HR colleagues as necessary.
4. Support the development of the Trusts use and understanding of workforce benchmarking data, especially amongst senior HR colleagues and Senior Managers, Clinical and Professional Leads within the Trust.
5. Present workforce reports and workforce analysis, and provide detailed commentary at relevant internal and external Trust/Committee Meetings.
6. Provide expert advice and guidance on both the approach to and on specialist analyses and best use of the information available on Trust systems.
7. Carry out, on a continual basis, research into innovative workforce reporting and analysis, applying the learning from this research to develop more effective mechanisms for workforce reporting, analysis, and review.

Workforce Reporting:

1. Engage and work with key stakeholders to establish the range and timing of workforce reports, dashboards and analysis, ensuring that these provide comprehensive, accurate and useful workforce data and insights, which can support decision making and the development of short- and long-term plans and strategies. Incorporate user feedback in further development of the reports and analysis.
2. Support the Workforce Analyst to ensure a programme of robust and sustainable workforce reporting is in place, and that the skills and capacity exists within the HR & OD team to respond to both regular and ad hoc requests for data, reports and analysis.
3. Produce complex workforce reports as and when required.
4. Utilise workforce modelling and forecasting techniques to predict future need and demand.

Leadership & Management:

1. Deputise for the Associate Director of Workforce Transformation & Planning, as and when appropriate.
2. Provide overall leadership and line management to the Workforce Analyst role, and other designated staff.
3. Manage a delegated budget ensuring an effective use is made of departmental allocation.
4. Develop and deliver training for managers in relevant subject areas.
5. Attend meetings, seminars etc, as appropriate to role, feedback and present relevant points to the wider HR team.
6. Lead the development and implementation of Trust wide policies and procedures relating Workforce information and digital workforce transformation.

Service Development:

1. Develop processes and systems to seek user feedback on the work undertaken by the team, to ensure the highest standards of customer service can be achieved.
2. In conjunction with the Associate Director of Workforce Transformation, take the lead in developing action plans and responses to recommendations identified from internal and external audits relating to workforce analytics and digital systems.
3. Work across the HR & OD Team, and with colleagues outside of HR & OD function to ensure recommendations from audits are implemented.
4. Work closely with colleagues across other departments and external organisations to share best practice, reduce duplication and bring about further innovation, transformation, and efficiencies.
5. Support the development and implementation of the workforce elements of the Trusts Digital Strategy.
6. Participate in relevant internal and external working groups/projects, services and initiatives to provide, information and analytical advice and expertise.
7. Protect sensitive employee data at all times, in line with the Data Protection Act.

Person Specification

Qualifications

Essential

1. Educated to Masters level in relevant subject or equivalent level of experience of working at a similar level in specialist area - information / data analysis, programme management, Human Resources
2. Evidence of relevant continued professional development

Desirable

1. MCIPD
2. Project Management qualification

Experience

Essential

1. Significant experience within a data analysis role
2. Experience of undertaking complex analysis of information from a number of sources
3. Experience of producing, developing and designing workforce reports/dashboards
4. Experience of dealing with conflicting priorities and meeting deadlines
5. Experience of leading and managing a team/function
6. Project Management experience
7. Experience of developing and implementing service improvements/developments/ transformation

Desirable

1. Experience within an NHS workforce information/systems department at a senior level
2. Experience working with HR and Workforce data
3. Experience of using ESR
4. Experience of using Power BI
5. Experience of sourcing & implementing digital workforce solutions

Knowledge

Essential

1. Excellent understanding of confidentiality and data protection
2. Knowledge of statistical techniques and their application

Desirable

1. Good working knowledge of NHS workforce challenges
2. Knowledge of NHS People Plan and the role of digital innovation within this

Additional

Essential

1. Commitment to the deliver of the highest standard of customer service
2. Commitment to promotion of equality, diversion and inclusion

Desirable

1. Able to travel and work flexibly across the geographical footprint of the organisation

Skills

Essential

1. Clear communicator with excellent writing, report writing and presentation skills capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
2. Advanced data manipulation & interpretation skills using MS Excel, tools and techniques
3. Problem solving skills and ability to respond to sudden unexpected demands
4. Attention to detail combined with the ability to extract key messages from complex analysis
5. Ability to prioritise and manage own workload and the workload of others
6. Ability to build purposeful and lasting relationships and command the confidence of people at every level
7. Ability to produce clear and concise reports from a variety of data sources, including statistical and narrative reports
8. Ability to audit data, maintain high standards of data quality and interrogate errors

Employer details

Employer name: Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address:
Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX

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