Digital Services Projects Assistant Manager

Boots Opticians; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Description

Contract: Fixed Term - 12 months, Full Time

Closing Date: 30th April 2025

Location: Nottingham

Recruitment Partner: Matt Nelligan ([e-mail])

About the role

The Digital Services Team are responsible for leading multiple operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value, and always enhance the customer experience. The Digital Services Assistant Manager will be a key subject matter expert contributing to a range of digital & business wide transformation projects. We have a big plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.

Key Responsibilities:

• You will be part of a small project team acting as a key SME on a wide variety of projects on behalf of Digital Services and part of project teams across the wider business representing Boots Digital.
• You will provide expert advice and guidance, offering solutions to technical challenges and helping to shape project decisions. Serve as the go-to expert on behalf of the Digital Services team, ensuring that projects have the necessary support to succeed.
• You will have the chance to lead and partner on one of many areas such as promotions, content management, product set up, governance, and data management to name a few.
• Build strong relationships and work collaboratively with cross-functional teams including Commercial, Loyalty, Store Ops and Finance to ensure smooth project execution.
• Develop appropriate reporting and analysis to maintain and improve our data requirements, and find gaps or opportunities to increase conversion and customer engagement.
• Support the wider team through effective workload planning to help react to changing priorities and ensure that all projects, tasks, and adhoc initiatives are achieved to deadline.

What you’ll need to have

• We are looking for someone who is passionate about customers, has an eye for detail, and a pragmatic approach with operational experience.
• Embraces and advocates change, using experience to help plan the future and have the personal strength and confidence to ride the highs and lows of a dynamic online business and curveballs in a project.
• Experienced in managing stakeholders across multiple teams/levels and third parties, holding to account and escalating when required.
• Curious and consistently seeking to understand the "why" behind processes and decisions, questioning the status quo when necessary and comfortable taking ownership of their learning and development.
• Availability to work out of hours, early mornings, and late evenings on occasion if required and provide escalation support where required (this would be in discussion with your manager on the frequency).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If your application is successful, a member of the recruitment team will contact you on next steps.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Support Office

Function

Digital

Keywords

project manager; assistant project manager; store manager

Hours per week

37.5

Location

Nottingham Support Office