Digital Product Owner - Developer Services

Digital Product Owner - Developer Services, Worthing

Client: Southern Water

Location: Worthing, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 731f1a255deb

Job Views: 7

Posted: 20.02.2025

Expiry Date: 06.04.2025

Job Description:

Closing Date: 2025-03-17

Job Title: Digital Product Owner

Location: Durrington, West Sussex (2-3 days a week)

Contract Type: Permanent

Hours: 37 hours per week

Salary: circa £55k + benefits

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!

Job Overview

We’re looking for a customer focused Product Owner to drive improvements in our Developer Services platform. The Developer Services team support developers, builders and landowners in obtaining water and wastewater connections for new or existing developments. These services ensure that infrastructure is in place to supply clean water and manage wastewater effectively.

As part of a growing Digital Product Team sitting in the Customer Directorate, you’ll be improving our online and logged in offering to our Developer Services users.

1. Understand the customer’s needs; champion user-centric design, ensuring seamless and intuitive customer journeys.
2. Elicit, analyse and prioritize requirements from developers, stakeholders, and other relevant sources. Translate these requirements into user stories and acceptance criteria.
3. Lead sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives, collaborating closely with the development team.
4. Plan and execute product releases, coordinating with development, testing, and deployment teams.
5. You’ll understand the Developer Services Platform (ServiceNow) to ensure it is optimized and enhanced. Stay up-to-date with the latest ServiceNow features and best practices.

About You

1. You will have a passion for driving change to benefit customers; whilst being able to balance business and wider stakeholder needs.
2. Proven experience as a Product Owner, preferably with experience in building and managing online technical products.
3. Understanding of Agile methodologies (Scrum, Kanban, SAFe) and backlog management tools (JIRA).
4. Strong analytical and problem-solving skills.
5. Ability to prioritize and manage multiple tasks effectively.

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home. We are offering a salary of circa £55,000 per annum depending on skills and experience as well as other benefits including:

1. Generous pension up to 11% company contribution
2. 25 days annual leave
3. Life assurance equal to 4x salary
4. Salary sacrifice electric car scheme (after 6 months service)
5. Health Cash Plan
6. Full funded eye tests
7. Two paid volunteering days a year
8. Occupational health service
9. Discounts with over 800 popular retailers
10. Digital GP service
11. Study support may be available for job-related qualifications
12. Competitive maternity leave and flexible return to work options
13. Cycle to work scheme

Join our Developer Services team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

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