Digital Product Owner

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 35,000 - 55,000

Job description

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Digital Product Owner, Newcastle upon Tyne

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Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

66a3e23ebf1e

Job Views:

5

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Vacancy Information

We have a fantastic opportunity to join the Greggs Digital team as a Web Digital Product Owner. You will be responsible for driving the development of the Greggs group websites, to deliver the best outcomes for our customers and the business.

The successful candidate will work as part of an Agile product development team and will be responsible for prioritising customer-first, outcome-led features that enhance our digital experiences and align with our strategic direction and meet evolving user needs. We are looking for candidates with excellent communication skills and a data-led mindset who will take an empirical approach to prioritisation.

This role acts as the key bridge between the web squad and internal and external stakeholders and third parties to ensure our digital products enable our customers to engage with Greggs in a fast, friendly, and frictionless way every day.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• Management Bonus Scheme which is worth up to of your salary
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary
• Colleague discount, up to 50% off our own-produced products
• Share save schemes that let you buy discounted Greggs shares
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Cycle to Work scheme
• A company who cares about our communities; the environment and being a better business!
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role; however flexibility in this will be considered
• The role is a 9-month fixed term contract
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Newcastle upon Tyne

What you'll do

• Develop a deep understanding of customer and business needs, our digital products, and the competitive landscape
• Complete comprehensive data analysis of web digital product performance and customer behaviour, unlocking insight and communicating this clearly and effectively to the wider Digital team and business
• Hold customer listening sessions, utilise user research and regularly review product performance
• Invest time in building relationships across the business, gathering an understanding of business processes and needs, and working closely with stakeholders throughout the discovery & development process
• Maintain a strong understanding of the FTG market, developing an unrivalled knowledge of competitor’s digital products and the technology landscape
• Be accountable for the product discovery process; coordinating sessions for upcoming items and ensuring progression through the discovery pipeline and onto the backlog
• Own the web product backlog, making sure it is detailed, emergent, estimated, and prioritised, including writing user stories with relevant acceptance criteria that are ready for the development team
• Work closely with the Product Manager, Product Analysts, Agile Delivery Leads, and Tech Leads to ensure you discover, refine and prioritise the backlog of work to build customer-centric products
• Work with UX/UI & User Research to ensure we research, test, and deliver appropriate designs
• Escalate any potential issues, risks or defects uncovered as appropriate
• Pursue customer and business value in an empirical way ensuring there is accurate monitoring of results and adjusting tactics based upon performance

About you

You will fit right into this role if you:

• Have a passion for building digital products that deliver value to customers.
• Possess existing experience in delivering best-in-class websites in an Agile product development environment, ideally within a major retailer or consumer-facing FMCG business.
• Demonstrate excellent communication skills to allow effective working relationships with all team members and stakeholders.
• Are a cross-functional leader who enjoys seeking diverse input and collaborating with multiple stakeholder groups.
• Exhibit strong organisational skills to allow you to balance multiple competing priorities.
• Have a data-led mindset with MVT experience and are comfortable working with tools such as Google Analytics, Hotjar, and Power BI.
• Can present insights to stakeholders in a clear and understandable way.
• Have technical literacy and a working understanding of architecture and cloud services or 3rd party tools relevant to web development.
• Are passionate about retail and digital and are up to speed on the latest tech trends.
• Thrive working within a dynamic and rapidly changing environment.
• Have a positive, proactive, hands-on style and would enjoy contributing towards building an adaptive, fun, and creative environment for digital in Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.