Digital Product Owner

easyJet; Luton; Hybrid; GBP 40,000 - 70,000; Full time

Job description

We have an exciting new opportunity for a Digital Product Owner to join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do.

You will own & deliver areas of easyJet’s web products and experiences for our customers, driving commercial return and increased customer engagement & satisfaction.

You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking.

This is a permanent role, based in Luton. (Hybrid Working)

Key Accountabilities

• A hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment.
• A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness.
• Data-driven in your approach, basing decisions on facts rather than opinions.
• Strong background in both quantitative and qualitative user research and testing.
• Experience in ecommerce journeys, with understanding of trading pressures, customer and operational impacts.
• Brings solid product experience, with a deep understanding of the end-to-end lifecycle from discovery through to delivery and iteration.
• A people person who actively seeks out and collaborates with a range of stakeholders across the business.
• Self-motivated and results-driven, with a “take charge” attitude to manage the full development cycle of a product.
• Agile and innovative, with the tenacity to thrive in a constantly changing environment.
• Able to balance marketing, technology, analytics and experimentation at all times.
• Strong presentation and influencing skills.
• Outstanding networking skills to work across teams and departments.

What will be required from you?

• Can do, positive, delivery & results orientated team player.
• A passion for digital technology and its application in business.
• 2+ years of Product management experience.
• 3-5+ years’ experience & understanding of IT development processes.
• A broad understanding of the role product plays in an organisation.
• A true “customer first” thinker – naturally representing the customer throughout the idea generation and development process.
• An understanding & experience of user experience and design processes.
• Ability to work in a fast paced, ambitious team under pressure.

What we can offer you

• Competitive base salary.
• Up to 20% bonus.
• 25 days holiday.
• BAYE, SAYE & Performance share schemes.
• 7% pension.
• Life Assurance.
• Flexible benefits package.
• Excellent staff travel benefits.
• Flexible working conditions.