Digital Product Owner

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We are looking for a Digital Product Owner who will join our Technology team on a full-time, permanent basis.

You will work with a multi-functional squad spanning many crafts and supporting all personal lines products across the group. You will play a critical role in maintaining and supporting our digital adoption objectives and ongoing cross-business coordination of changes. You will drive transformation of our core digital capabilities, leading innovation, streamlining journeys, and delivering a seamless customer experience.

This is a hybrid role with two working days a week from our Bristol office.

What you will do:

1. Create an aligned and compelling vision & communicable roadmap for the product based on the organisational strategy.
2. Own the backlog, ensuring it is ruthlessly prioritised by value and clearly communicates the prioritised valuable outcomes.
3. Ensure team priorities are clear each quarter, focusing on efficiency, effectiveness, and a seamless customer experience.
4. Drive Digital Adoption across the group, ensuring all products and areas align roadmaps and deliverables to achieve the group's 50% online adoption target.
5. Work closely with senior stakeholders to align product vision and team activities with the overall Online Adoption strategy.
6. Make critical decisions, challenging existing ways of working to foster a culture of continuous improvement.
7. Create business cases, secure support and funding for new initiatives, maintain delivery pace, and ensure ROI while delivering good customer outcomes.
8. Challenge business owners’ mindsets to ensure group objectives are met effectively.
9. Identify and mitigate risks in collaboration with senior stakeholders.
10. Provide expert change delivery insights to support prioritisation and ongoing optimisation.
11. Support strategy development to align delivery with product vision while protecting indemnity.
12. Drive the enhancement of existing and emerging technologies to improve online solutions.

What skills and qualities you will need:

• Proven expertise in Digital Product, with end-to-end process knowledge from conception to delivery.
• Ability to facilitate diverse stakeholders to encourage cross-discipline collaboration to achieve business goals and overcome organisational challenges to ensure value delivery.
• Very strong communication skills, including the ability to communicate effectively with various stakeholders, including the delivery of contrary or unpopular information to leaders.
• Strong commercial awareness to support strategic decision-making.
• Analytical mindset, using root cause data analysis to identify and resolve complex problems.
• Regulatory and risk awareness, ensuring compliance and risk mitigation.

We recognise we wouldn't be where we are today without our colleagues, and that's why we offer such excellent benefits designed to suit you as and when you need them:

• 9% employee contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Up to 10% annual bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• 25 days holidays
• Buy as you earn share scheme
• Employee discounts and cashback

Ways of Working:

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There’s no-one else like you.

No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com