Digital Product Manager Apprentice

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Digital Product Manager Level 4 Apprenticeship - DHL Supply Chain

Are you a motivated, organised person seeking an exciting and rewarding opportunity in a fast-paced environment? Do you want to earn whilst you learn?

WHO ARE DHL SUPPLY CHAIN?

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.

WHAT TO EXPECT WHEN ON PROGRAMME?

• 21-month structured Programme with our partner QA
• Early accountability and fast progression
• Regular performance feedback and personal growth planning through a structured learning plan.
• Contribute to DHL's sustainability 2050 mission of zero emissions.
• The opportunity to network with the wider Graduate and Apprentice population.
• Give back to the community through DHL's Foundation by helping achieve the vision to end youth unemployment.

Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage. Our Digital Product Managers drive the successful delivery of innovative and market-leading digital products that meet customer needs and drive business growth. Driving product strategy, defining product roadmaps, managing updates into the products, whilst ensuring alignment with DHL security policies. They use data and analytics to continually evaluate and drive continuous improvements across the products managed. Collaborate closely with central IT, business units, and other shared services to deliver innovative and customer-focused solutions, with a key focus on UX, Data and Analytics, and AI.

WHAT KIND OF WORK WILL I DO?

• Customer Focus: Utilising the latest technologies, data & analytics to enhance UX and improve collection and interpretation of customer feedback. Champion a customer-centric approach by understanding customer needs, conducting user research, and incorporating customer feedback into product decision-making.
• Product Development: Collaborate with business units and cross-functional teams to develop and launch new digital products or enhance existing ones.
• Continuous Improvement: Proactively drive and contribute to the continuous improvement and standardisation agenda and seek to support positive financial performance outcomes post deployment of key updates and/or new products into the UKI Portfolio.
• Stakeholder Relationships: Ensure key stakeholder relationships are positive, continually improving and supporting the successful delivery of digital products and related solutions managed in the UKI Digital Platforms team.
• Data Governance and Security: Maintaining up-to-date knowledge of regulations and best practices to ensure compliance with data privacy regulations, data security standards and best practices.
• Documentation & Support: Documenting all related processes and functions used in the products by DHL as part of the provided product or wider solution.

WHAT SKILLS DO I NEED?

• A passion for all things Data Protection.
• An ordered mindset.
• Eagerness to learn.
• Computer literacy and knowledge of MS Office applications.
• Excel application knowledge is essential.

WHAT ENTRY REQUIREMENTS DO I NEED?

• Must hold a valid UK driving license or be self-reliant to travel to multiple sites if required.
• Must be fluent in English.
• You must have achieved G.C.S.E.s in Mathematics and English with Grade C and above/4-9 or have achieved Level 2 Functional skills in both English and Mathematics.
• As part of the Data Protections and Information Governance Level 4 Apprenticeship, you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years as it is a government funded apprenticeship programme.

WHAT'S IN IT FOR ME?

COMPENSATION:

£21,000 per annum starting salary, with increases throughout the programme.

BENEFITS:

As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

NETWORKS:

At DHL we want everyone to be their true selves in the workplace. We are committed to ensuring people feel like they can contribute and that they belong. We primarily focus on 6 key pillars: Ability, Ethnic and National origin, Religion, Gender, LGBTQ+ and Generations. In the UKI, we are committed to focus on Educating, Supporting and Celebrating diversity!

FUTURE PROSPECTS:

Career Growth: Contribute to our business success, and join our Alumni community post-programme for continued career development. We want Apprentices to build their careers; options to develop further through internal or an apprenticeship option may be available. Apprentices can contribute their ideas to influence the success of our business and be a part of an organization that makes an impact to society as well as to the world of logistics.

APPLICATION PROCESS:

Our application process is simple - you'll complete an online application form, then take an online strengths assessment, followed by an online job simulation. Provided you meet the required criteria, you'll then be invited to a virtual programme overview session where you can learn the details about the role you've applied to! If it's still something you're excited about, you'll be invited to an Experience Day (aka Assessment Centre) where we can meet you in person.

Digital & Technology Experience Day Date: 26th March 2025 in person in Birmingham.

PLEASE NOTE, WE RECEIVE A HIGH NUMBER OF APPLICATIONS FOR OUR APPRENTICE PROGRAMMES AND MAY CLOSE THE VACANCY EARLY IF WE'RE OVERSUBSCRIBED. IF YOU'RE INTERESTED, WE RECOMMEND SUBMITTING YOUR APPLICATION AS SOON AS POSSIBLE.