Digital Product Manager

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About Us
London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.

About The Role & Team
Reporting to the Head of Digital, the Digital Product Manager will be responsible for mapping and redesigning customer journeys across the business to enable seamless, efficient, and delightful digital experiences. This role will focus on translating the digital transformation strategy into actionable plans, ensuring that all stakeholders are aligned on new processes, and driving the delivery of innovative digital product features in collaboration with offshore product development teams.

The role will be office-based working in our Head Office in Uxbridge.

Key Responsibilities

1. Customer Journey Design and Transformation:
   • Map out end-to-end customer journeys across all touchpoints, including Lead to Sales, In-Construction Management, Handover, and In-Life Property Management.
   • Design and document "to-be" customer journeys post-transformation, ensuring alignment with the business’s strategic objectives and digital-first culture.
   • Collaborate with internal teams and stakeholders to gain buy-in for new processes and ensure organization-wide alignment.
2. Product Development And Delivery:
   • Work closely with offshore product development and solution teams to define, prioritize, and deliver new digital product features.
   • Act as the bridge between business requirements and technical delivery teams, ensuring clarity and alignment on goals and deliverables.
   • Continuously monitor and improve product performance to enhance customer satisfaction and business outcomes.
3. Stakeholder Collaboration And Communication:
   • Foster strong relationships with internal stakeholders, ensuring all functions are aligned on process changes and digital transformation goals.
   • Serve as the advocate for customer needs, ensuring a frictionless and delightful experience is at the core of every product or process design.
4. Go-to-Market (GTM) Strategy:
   • Develop and execute GTM strategies for new digital products and features, tailored to meet business goals and customer expectations.
   • Define key performance indicators (KPIs) to measure the success of product launches and iterate based on feedback.
5. Culture And Change Management:
   • Champion a digital-first culture throughout the organization by embedding new ways of working and driving adoption of digital tools and processes.
   • Support the Head of Digital in identifying opportunities to modernize both internal and external operations.

Key Skills & Experience

1. Proven experience as a Digital Product Manager or similar role, with a strong focus on customer journey mapping and process redesign.
2. Extensive experience working with offshore product development teams, with the ability to manage diverse teams across multiple time zones.
3. Excellent collaboration and stakeholder management skills, with the ability to influence cross-functional teams and drive organizational alignment.
4. A customer-first mindset with the ability to balance business objectives with delivering exceptional digital experiences.
5. A solid grasp of Agile/Scrum methodologies and product management tools to manage product backlogs and roadmaps.
6. Strong understanding of Go-to-Market (GTM) strategies and a proven track record of delivering successful product launches.
7. Expertise in defining and delivering customer-centric digital solutions across web, mobile, and omnichannel platforms.

What’s in it for you?
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits:

1. Competitive compensation package and car allowance.
2. Private Medical Insurance.
3. Group Pension Scheme and Life Insurance.
4. 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.

Benefits
In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

1. Bupa Dental Cover
2. Bupa Employee Assistance
3. Virtual GP Service
4. Salary sacrifice scheme for electric vehicles
5. Cycle to Work
6. Gym Membership corporate discounts
7. Health Cash Plan
8. Perkpal (shopping discounts)
9. Tech Scheme
10. Payroll Giving

Our Commitment
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.

London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.

As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing