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Digital Operations Lead
Formula 1
Biggin Hill
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Digital Operations Lead to spearhead their Digital Operations team. This role involves collaborating with third-party suppliers and internal stakeholders to ensure smooth operations during race weekends and beyond. You will be responsible for managing operations managers and analysts, providing technical insights, and ensuring that digital services are delivered with the highest quality. If you thrive in dynamic environments and possess strong stakeholder management skills, this opportunity offers a chance to make a significant impact in the fast-paced world of digital sports.
Qualifications
- Degree level education or relevant industry expertise required.
- Experience with large audience consumer-facing products is essential.
Responsibilities
- Lead the Digital Operations team and manage day-to-day activities.
- Ensure high-quality service delivery and manage incident scenarios.
Skills
Education
Tools
Job description
Our team of hundreds of skilled experts keep Formula 1 moving. We’re on the lookout for a Digital Operations Lead! The main purpose of this role is to lead the Digital Operations team, working closely with third party suppliers and internal stakeholders, on all elements of BAU, change, incident and race weekend operations for F1's Digital products.
Main Duties & Responsibilities:
- Further the strategy for operations across F1 digital properties.
- Manage day to day activities of Operations Managers and Analysts.
- Provide technical insight on incidents and changes impacting digital properties.
- Ensure services are delivered to the highest levels of quality and availability, working with partners to reach root cause and develop improvement plans.
- Act as a point of escalation for digital throughout a subset of race weekends.
- Work with peers in, Technology and Product teams to prioritise service improvement changes.
About You:
Essential
- Educated to degree level or relevant industry expertise
- Professional qualifications or certificates relating to service management
- Experience working with large audience consumer facing products
- Comfortable when working in incident scenarios
- People management experience
- Strong stakeholder management skills
- Proactive worker
Desirable
- Computer Science or Software Engineering qualifications
- Knowledge of cloud networks (AWS, Google Cloud, Azure)
- A Technical/non-functional testing or operational support background
- Experience working in a multi-vendor environment
Division:
Broadcast and Media
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