Digital Officer

PO1: Starting salary £40,389 pa rising in annual increments to £42,855 pa pro-rata incl LW

1 x Permanent Contract

Based in Lambeth / Hybrid

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability.

About Lambeth Council Digital, Data and Technology

We need an ambitious technical and ambitious person to join us as a Digital Officer in our Digital, Data and Technology (DDaT) Service at Lambeth Council.

Lambeth DDaT has a focus on the people, culture and processes required to drive technology innovatively. The Council is ambitiously transforming and improving how services are delivered to residents and Lambeth DDaT is key to that success.

Placing the resident and our users at the heart of everything we do, is a Lambeth DDaT commitment, as well as the well-being and all-round development of our people.

About the Role:

We need an experienced Digital Officer to join our team in Brixton.

The Digital Officer will focus on content, updating and maintaining, and end to end user journeys on the council’s digital platforms. Our digital platforms include our website, ancillary sites, online forms, and online applications that support our internal and external customers.

Day to day

Reporting to the Head of Service – Digital & Design, the Digital Officer will implement and build on the Councils Digital strategy and Customer Experience strategy.

• To record, escalate and resolve customer queries relating to the council’s Website, Digital Customer Portal, eForms, Intranet and other key products.
• To assist with the procurement and contract management activities undertaken by the council’s digital service area.
• Use content management systems to create, review and update online content based on evidence from user research, user testing, feedback, and analytics.
• To determine the best format for displaying information to the user and produce content autonomously.
• To use ‘Plain English’ and communicate complex topics and processes in a way that online users can understand with ease.
• To collaborate with subject matter experts and ensure the accuracy, relevance, and timeliness of digital content.
• To produce content that complies with Web Content Accessibility Guidelines (WCAG 2.2 – Level AA) and promote web accessibility throughout the organisation.
• To use and support the development of in-house style guides and quality management systems.
• To carry out regular site maintenance including link-checking, accessibility checks, site reliability, archiving and audience usage analysis.
• To highlight personal training and development requirements needed to carry out the responsibilities of the post.
• To maintain an awareness of technology advancements and make recommendations that enhance the Council’s digital offer.
• To work within the context of legislative frameworks and carry out the responsibilities of the post with due regard to the Council’s Equal Opportunities, Health & Safety, and Investors in People Standard.

To be considered for interview, your CV and supporting statement will clearly evidence:

• Good working knowledge of web technologies – website, customer portals, eForms, web analytics
• Working knowledge of HTML and CSS, as well as SEO and web design.
• Understand information management in a large complex organisation
• Understanding of usability and accessibility challenges for digital products, including responsive and adaptive design
• Good copy writing and editorial skills
• Web editing using web design software and or CMS
• Design of electronic forms for online transactions

You will get extra points for

• Demonstrating you have researched and understand the priorities of Lambeth Council.
• Understanding of public sector and local government digital transformation practices.
• Writing and editing for an on-line environment

Contact Information:

For an informal discussion about the role, please contact Joanne Cumper at jcumper@lambeth.gov.uk

Recruitment Timelines:

Advert close date: Monday 9th September 2024 at 23:59

Shortlisting: Tuesday 10th September 2024

Interview: Thursday 19th September 2024

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Discounts at local restaurants.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interested in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.

In addition, you will also be required to undertake a Cifas check. Further information about Cifas can be found here.

We actively support applications from Lambeth Care Leavers.

Job Overview

ID: 1182762

Date Posted: Posted 3 days ago

Expiration Date: 17/09/2024

Location: London

Competitive