Digital Marketing Account Manager

We’re a trusted Essex-based marketing partner, helping small to medium-sized businesses thrive through expertly executed digital marketing. Since 2015, we’ve combined creativity, strategy, and tech to deliver results across social media, advertising, SEO, design, websites, videography, and more.

We're a tight-knit team built on collaboration, clarity, and humour — and now we're looking for a driven, detail-obsessed, people-first Account Manager to join our mission.

Your Mission

As an Account Manager at Social Land, you’ll be the heartbeat of client communication and delivery. You’ll oversee marketing strategies for a portfolio of clients, liaise with our internal teams, and ensure campaigns run smoothly, on time, and with maximum impact.

You’re the bridge between clients and execution — owning results, building strong relationships, and making sure nothing slips through the cracks.

Role Responsibilities

Client Communication & Reporting

1. Act as the main point of contact for a set list of clients
2. Hold regular check-ins and email updates to maintain transparency and trust
3. Translate complex performance data into simple, confident reporting
4. Set expectations with honesty and authority — no fluff, no jargon

Task & Project Management

1. Create and assign clear, detailed tasks using internal work submission systems
2. Ensure all deliverables go through our sign-off process before being sent to respective clients
3. Track task progress using Asana + EverHour for time management and KPIs
4. Prioritise workloads with Team Managers in daily Scrum calls

Strategy, Delivery & Service Oversight

1. Understand each client’s goals and shape strategies to match
2. Be confident across all our services in understanding them and carrying them out yourself when required (training provided if required):
3. Social Media Management
4. Email Marketing
5. SEO
6. Google Ads & Meta Ads
7. Graphic Design
8. Website Design & Maintenance

Identify upsell opportunities and collaborate with leadership on new scopes.

Client Retention & Relationship Building

1. Proactively check in with clients before issues arise
2. Keep track of tone, expectations and sentiment
3. Ensure client retention is as high as possible per quarter