Digital Learning Designer

Financial Ombudsman Service; London; Hybrid; GBP 43,000; Full time

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Digital Learning Designer

We are seeking a creative and innovative Digital Learning Designer to join our team. You will be responsible for designing, developing and delivering engaging digital learning experiences for our employees.

Contract: 12 month FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Circa £43,000

Reporting to: Talent Development Manager

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As a Digital Learning Designer, you will collaborate with subject matter experts, stakeholders, and colleagues to design, develop and deliver engaging and effective digital learning solutions for various internal audiences and platforms.

You’ll work across all aspects of L&D in collaboration with the L&D Partners and Strategic People Partners.

The key to success in this role is to apply instructional design principles, learning theories and best practice to create learner centric and outcome-oriented digital learning experiences, such as aligning the content with the learners needs, preferences, and goals, using active learning strategies, providing feedback and reinforcement.

Key responsibilities

• Designing, developing, and evaluating fitting digital or hybrid learning solutions across all areas of the organisation.
• Collaborating with internal subject matter experts, stakeholders, and colleagues to conduct training needs analysis, define learning objectives and evaluate learning outcomes, using methods such as interviews, surveys, focus groups and tests.
• Working closely with and advising the Learning Partners about effective digital learning wraparounds. Then creating engaging content as required to support the learning aim/outcomes.
• Managing multiple digital learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance, using project management tools and methodologies such as agile or scrum, and communicating effectively with the project team and stakeholders.
• Managing external partnerships including working with external suppliers to build access to best-in-class L&D products and services.
• Supporting with the procuring & tendering process for all digitally related contracts/systems.
• Keeping your knowledge up to date of our customer journey in order to build relevant content and delivery platforms for our case handling area.
• Staying up to date on the latest trends and innovations in digital learning and technology and continuously exploring new ways to enhance the learning experience, such as microlearning, adaptive learning, artificial intelligence, and gamification.
• Managing the learning & journeys module within Workday to ensure a suitable customer experience during use. You will be expected to become a Workday SME.
• Generating, interpreting, and presenting digital learning analytics to stakeholders, informing, and recommending areas of improvement.
• Continuously ensuring all our internal digital learning content is updated to capitalize on the latest learning trends, using 5di process or similar strategies.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Experience of Digital Design and development.
• Ability to use digital learning authoring tools and understanding their capabilities such as Elucidat, Articulate Storyline, Camtasia, Vyond, Adobe suite.
• Previous digital learning content using storyboards and various digital tools.
• Working to deadlines, with awareness of Agile or Scrum methodologies.
• Experience with content authoring storyboarding: Creating storyboards or prototypes to visualize the flow and structure of the e-learning modules.

Desirable Criteria

We would also like you to have the following skills:

• Creative and innovative with a passion for generating new ideas and challenging the status quo.
• Being solutions-oriented, persistent and determined.
• Working in an efficient and resilient manner and taking personal accountability for high standards of delivery.
• Good understanding of UX/UI design.

Why Financial Ombudsman Service?

We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Employee Assistance Programme.
• Extensive opportunities for personal and career development.
• Fully equipped on-site gym open 24 / 7.
• Extensive Well-being resources including on-site therapists.
• Beautiful and bright London office looking over the Thames and near to mainline stations.
• Our employee-led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Apply by uploading a current CV.

Applications need to be submitted by 11.59 on Monday 21st April 2025.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We welcome internal applications; to apply you must have passed probation and have no live development plans in place.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service.
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us.

Good luck with your application!