Digital Front Door Project Manager

We are looking for a Digital Front Door Project Manager to join us!

Due to business growth, we are looking for a talented project manager to deliver the ‘Digital Front Door’ for community services. This is an exciting role and is pivotal in advancing our digital healthcare strategy and transforming health care.

Working on this exciting brownfield project you will be responsible for the delivery of strategically aligned digital innovation projects aiming to bring service-user facing technology and service-user interactions to our clinical services, working to disaggregate and rebuild an existing system.

You will work under the direction of the Digital Transformation Programme Manager with innovative teams and suppliers on the discovery, design, development, and delivery of new technology utilising industry standard project management and software lifecycle methodologies.

You will utilise strong supplier management skills to engage with our clinical and operational teams, as well as health & care providers and service users in helping deliver this project.

This is a fixed term role until July 2025, working in a hybrid working style with some travel to Surrey.

Package Description

You will feel valued as a Digital Front Door Project Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

1. Salary of £45,000 - £50,000 (depending on experience) plus group pension
2. Free tea and coffee at your base location
3. Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
4. Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
5. Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
6. Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
7. An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
8. The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main Responsibilities

1. End-to-End Project Delivery: Deliver digital front door projects on time, within budget, and to agreed quality standards.
2. Project Accountability: Serve as the key point of contact for project sponsors.
3. Project Structure and Methodology: Ensure all projects follow the organisation's approved methodologies, with clear communication, structured governance, and escalation processes.
4. Stakeholder Collaboration: Work closely with business functions, operations teams, and key stakeholders.
5. Service-User Engagement: Engage with service users, staff, and partner organisations to identify digital needs and develop compelling business cases for digital transformation.
6. Procurement & Technology Appraisal: Lead market appraisals to ensure technology solutions meet required standards.
7. Agile Project Planning: Plan and manage project phases and milestones, delivering technology solutions iteratively using Agile principles.
8. Communication Strategy: Collaborate with internal communications teams to create and implement robust communication plans.
9. Performance Tracking: Monitor project performance, ensuring milestones are met in terms of time, quality, and cost.
10. Risk & Issue Management: Identify, mitigate, and manage risks, escalating issues outside of agreed tolerances.

The Ideal Candidate

Our ideal candidate will have significant experience working in a similar role within an NHS or Private healthcare background.

They will have:

1. A degree or equivalent experience.
2. PRINCE2 or equivalent project management qualification.
3. Proven experience in managing complex, high-priority projects within the health sector, with direct accountability for scoping, planning, delivery, and closure.
4. Extensive experience in Technology Project Management within healthcare.
5. Managing multiple workstreams and coordinating stakeholders.
6. Financial and resource management experience
7. Chairing and leading project meetings or workshops.
8. Experience in change management and business case development.
9. Building and maintaining relationships with technology suppliers.
10. Strong communication skills
11. Proven ability to lead diverse teams across multiple locations and functions
12. Strong conflict resolution abilities.
13. Contract negotiation and supplier management experience.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.