Digital Factory Partner Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a high-energy, independent, and ambitious individual to join the Content Partner team to lead Veeva’s Digital Factory Partners globally. Our Content Partner Program team manages a group of 750+ marketing agencies, customers, and service partners that provide content creation and management services. Our Digital Factory Partners operate content development and content management services from a single center of excellence and provide these services at scale. You must have experience in a Partner Manager role or equivalent customer-facing role, focusing on their support and success.

In this role, you will be responsible for building key relationships and growing and supporting the partner program through education and enablement. You will provide product best practices guidance to Veeva customers and digital factory partners on Veeva Vault PromoMats and Veeva’s CRM Suite and support the benefits of partnership.

What You’ll Do

• Digital Factory Partner Manager will work closely with the strategic/business contacts within the digital factory partner organizations who create content and use Veeva’s multichannel products (including CLM, Approved Email, Engage, MyInsights, and Vault PromoMats, Vault Medical).
• Generate and qualify potential new digital factory partners and lead business calls with partners and/or customers.
• Maintain and grow partner relationships through consistent communication, outreach, and support.
• Collaborate with Veeva strategy, sales, and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies.
• Identify opportunities to support customer success.
• Support the technical program manager to triage and troubleshoot customer project requirements with partners, customers, and/or internal departments.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company.
• Proven track record of establishing partner and client-facing relationships as a strategic trusted advisor and fostering close relationships with agencies, customers, and internal stakeholders.
• Experience in multichannel marketing projects, including closed-loop marketing, email, and websites.
• Experience creating and delivering training to internal or external stakeholders.
• Ability to take complex client and vendor requirements and articulate them to both business and technical audiences.
• Background in product support or as a product subject matter expert.
• Independent and hands-on attitude, with an interest in learning salesforce.com system administration.
• Excellent verbal and written English.
• Strong analytical and communication skills; written, verbal, and formal presentation.
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation).

Nice to Have

• Veeva product experience in either Vault PromoMats, Vault Medical, or Veeva Multichannel CRM capabilities.
• Previous experience working with digital factories or in content development.
• Previous experience in salesforce.com administration.

Perks & Benefits

• Veeva charitable giving program.
• Allocations for continuous learning and development.
• Health and wellness programs.

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us attalent_accommodations@veeva.com.