Digital Experience Designer

Digital Experience Designer

London

£53,000 – £63,000 + benefits

Flexible working (2 days in the office per week)

Our client

Over the past few years, we’ve scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world’s most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design and deliver experiences for customers – connecting the customer’s devices with the brand and world around them.

With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to be building products and services that leave a positive and sustainable impact on society, the environment and in education.

They are an organisation that enrich lives with a cross-functional, international environment built upon transparency and empathy. With almost 40 nationalities in the UK HQ, they embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles – seeking to learn from these different perspectives.

The role

The Design team learns from global markets, functions and customers to build experiences that respond to customer needs in a rapidly evolving industry, thus giving customers reasons to fall in love with the brand.

The aim is to provide customer-centric, differentiated, and valuable experiences across multiple channels and touchpoints, whilst contributing to the ambition to achieve sustainable growth and social contribution.

We’re looking for a Digital Experience Designer to help the team craft customer experiences for the future.

What will this involve?

• Collaborate with cross-functional teams to drive customer journey initiatives forward using design thinking and data-driven design.
• Concept UX / UI designs for cross-platform experiences (across both web and mobile).
• Concept innovative IoT features & revenue generation services.
• Create prototypes that solve problems using high fidelity design tools.
• Support workshops and design sprints.
• Support with the growth of internal digital toolkits.
• Work with the wider team to help define new product opportunities, problems & goals, articulate business value and design user flows & journeys to create seamless customer experiences.

We would like you to have

• End to end digital design for web and mobile, including supporting development teams with design handoff and specifications using web and mobile design systems.
• Collaborated with development teams to discuss and decide on design / front-end execution.
• An understanding of data-driven design, using data to enhance experience design.
• Experience using design tools such as Figma, Sketch, Miro and Adobe Suite.
• Design support for A/B testing experience.
• Supported internal workshops and design sprints in the past.
• Nice to have – experience with UX Writing.

The perks

• The chance to develop your career with a global, multicultural team working on a fascinating customer experience transformation programme.
• A flexible working environment and the ability to work from home / flexible hours.
• Private healthcare and private dental insurance.
• Competitive pension, 26 days holiday (excluding bank holidays).
• Car lease scheme, season ticket loan and cycle to work schemes.