Digital Customer Manager

Digital Customer Manager
£33,000 - £40,000 plus great benefits (Work Level 6A)
Manchester city centre, in this role you’ll work in a hybrid way, splitting your time between home and coming into the office at least twice a week and occasionally being on call over the weekend (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).

We’re looking for a Digital Customer Manager to join us and help lead the way in modernising and shaping the future of the way our customers shop at the Co-op. We need to continue to use technology to improve and innovate operations and make Co-op an even better place for our customers to shop. And this is where you’d come in.

If you have the online grocery experience, process/project skills and great people skills that we’re after, then we can offer you the chance to make a real difference with a business that puts people at the heart of its strategy.

What you’ll do

1. Set up and carry out trials to understand what processes are working well and what improvements need to be made.
2. Develop process flows and pull together proposals for future activity.
3. Chair meetings with internal partners to ensure continuous improvement across the operation based on feedback from our Co-op customers.
4. Go out into the field and visit stores.
5. Collaborate with colleagues across the Co-op as well as third party suppliers to manage trials from conception through to delivery.
6. Connect with third party suppliers to understand what new and exciting tech is emerging in the market, and how we can integrate this into our business.

This role will suit people who have

1. Online grocery experience and a passion for ecommerce.
2. Good project management skills and the ability to report on projects and feedback into the business.
3. Ability to build strong relationships with a variety of internal and external partners.
4. Excellent verbal and written communication skills with the ability to confidently make decisions and influence others.
5. Good IT skills, with the ability to use Microsoft Excel: Including VLOOKUPs, pivot & formulas to present data in a legible format.

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

1. An annual bonus (based on personal and business performance).
2. 28 days holiday (rising to 32 with service) plus bank holidays.
3. A pension with up to 10% employer contributions.
4. Access to a subsidised onsite gym (at our Manchester HQ).
5. Coaching and training to support your career development.
6. Wagestream app – giving you access to a percentage of your pay as you earn.

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.If you're a current Co-op colleague, this does not need to be completed.