Digital Communications Executive

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION

We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It’s no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.

Our vision? To become the world’s most trusted financial group. You’ll help us achieve it.

The Corporate Communications team is responsible for protecting and enhancing the brand and reputation of the firm with media, clients and other external stakeholders. Its activities also underpin employee engagement and cultural change by managing and implementing a range of communication strategies from Executive-led Town Halls and intranet content to corporate Identity and management of brand guidelines.

The team manages:

• External stakeholder communications
• Internal communications
• Brand and Digital

NUMBER OF DIRECT REPORTS

There are no direct reports, however, the role holder will be expected to help manage agencies.

MAIN PURPOSE OF THE ROLE

The Digital communication executive has responsibility for the day-to-day activities and maintenance of a portfolio of intranet and external websites to meet current and future requirements across the business. In addition, the role covers governance of electronic branding for these sites, electronic marketing materials, management of virtual events and digital contents production.

KEY RESPONSIBILITIES

Support on strategic management of internal and external digital channels to enable effective external brand promotion and internal engagement:

• Day-to-day content publishing on external website (media releases, regulatory reports, news and insight)
• Provide day-to-day user support and training on the firm-wide intranet (cloud based intranet platform).
• Monitor group email account, Service Now (online service request platform) and support users’ enquiries and requests in a timely manner.
• Leverage data and internal and external analytics to create monthly reports to ensure digital content is strategically timed, visually impactful and posted for maximum readership.
• Work with Technology, Information Security, GDPR teams and Head Office to produce regular reports in line with company policies.
• Work with external agencies on intranet/website/CMS improvements.
• SEO/SEM – support on developing linking strategies to drive more traffic and improve search relevance (organic and paid).

Assist with the production of multimedia including; filming, editing, video, audio and graphics to support corporate events, advertising and leadership communications across EMEA:

• Advance newsroom mentality across the business to ensure strategic and consistent flow of information, and understanding the editorial calendar to meet tight deadlines.
• Provide design briefs to creative agencies to ensure best-in-class, impactful digital design in line with the brand guideline.
• Provide guidance to internal and external stakeholders to ensure all branded assets are brand compliant.
• Produce digital banners using Photoshop and other editing software for email and social media.
• Support the weekly production and distribution of MUFG podcast.

Support the execution of a robust and innovative digital communications strategy across EMEA, including delivering digital campaigns for ESG and the website refresh project:

• Coordinating meetings for internal and external stakeholders, take meeting minutes and produce presentation materials.

WORK EXPERIENCE

• Demonstrable experience in digital, corporate communications, branding, marketing and events.
• Experience of working in financial services.
• Client orientated, and understanding of how branding fits into the overall marketing and business development mix.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential:

• Web/mobile technologies:
• Basic understanding of core web infrastructure.
• Understanding of the components of common web technology (HTML, CSS, JavaScript).
• Experience with CMS systems.
• Third party and internal stakeholder management at all levels.
• Solid experience in web design and UX best practice:
• User centric design.
• IA development - personas/user journeys/card sorting/prototype/user research.
• SEO management.
• Google analytics.
• Experience in digital contents creation:
• Photoshop and InDesign.
• Filming and Editing.
• Photography.
• Focus on delivery:
• Budgeting/project planning.
• Understanding of legal/compliance issues and the implications of working within a heavily regulated environment:
• Data Privacy / GDPR.
• Online IP.

PERSONAL REQUIREMENTS

• Outstanding communications skills across web, email, verbal, written:
• Ability to collaborate with diverse teams internal/external across different time zones.
• Third-party and internal stakeholder management at all levels.
• Relationship building particularly with technology.
• Copywriting and editing online and offline content.
• Thrive in a fast-paced environment that is undergoing significant transformational change, with an ability to think on their feet, work within a team but also on their own initiative. This requires tact and patience when dealing with stakeholders who have limited web knowledge and who may not understand the bigger picture.
• An innovative thinker: big ideas, think outside the box, embrace new technology.
• Ability to handle sensitive and confidential situations with diplomacy.

Please note MUFG operate a hybrid working policy with 3 days in office per week.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.