Digital Change Manager

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Detailed job description and main responsibilities

1. General Responsibilities:

Leadership and Management
• Take a proactive and full role as a key senior member of the Digital Patient Pathway Management Team.
• Enable, support, and contribute to the overall success of the Digital Patient Pathway Management Programme and underpin the Trust strategy and objectives in your specialist areas, using your previous knowledge and involvement in large-scale programmes and projects.
• Deputise for the Head of Digital Patient Pathway Management where required and lead in collaboration with the Chief Operating Officer, CCIO, deputy CCIO and CNIO, the Digital Patient Pathway Management group and present to relevant Trust-, Programme- and Project-level Boards made up of senior representation.

Resource and Stakeholder Management
• Responsible for the day-to-day leadership and management of the workstreams related to Digital Patient Pathway Management Change, ensuring delivery of the agreed programme and work plans through the provision of effective change management activities and ensuring resources and activities are planned in alignment with project plans, team activities are delivered on time and benefit outcomes monitored within the agreed scope, and documentation is up to date.
• Champion and support the implementation of new digital solutions and business processes to support the embedding and sustaining of solutions and mitigate risk to ensure that benefits are realized.

Service Improvement and Benefits Realisation
• Apply your specialised knowledge and experience to implement and drive strategies for change, transformation, communication, and benefits management contributing to Digital Patient Pathway Management delivery and business process redesign in alignment with industry standard knowledge and is aligned with local Trust objectives and service improvement.
• Ensure all clinical digital solutions and business process redesign are clinically/operationally driven and look for opportunities for improvements and different ways of working to bring additional benefits, sustainability, and successful ways of implementing digitally clinical solutions into services.
• Be responsible in conjunction with others for researching new products from Suppliers, obtaining clinical input, identifying benefits and disbenefits, differences to current ways of working and risks.
• Maintain detailed awareness of, and take fully into account any relevant statutory, internal, or external regulations, standards, and codes of good practice such as UK legislation, NHS and NICE clinical guidelines and NHS Digital standards as appropriate.
• Escalate to the Head of Digital Patient Pathway Management, Director of Digital Operations, Project Board/SRO/Director of IT where necessary once appropriate steps have been taken and failed to resolve the issue.

Business as Usual
• Ensure project documentation is reviewed, updated, and tailored, and systems are fully embedded and working where possible, to facilitate transfer into business as usual.
• Plan handover and ensure a smooth knowledge transfer to business-as-usual teams, provide support to ensure clinical digital projects are effectively established as business-as-usual operational functions and recognition of any further optimisation and benefit realisation activities with responsible owners.

Person specification

Demonstrable evidence

Essential criteria

• Educated to degree level/equivalent.
• Post graduate management qualification or equivalent (i.e. professional courses or robust management experience).
• Experience of using Cerner and familiar with NHSE Improving Care Coordination Programme.
• Significant digital transformation and change experience.
• Experience of matrix-managing other team members (e.g. workstream leads within a project team).
• Experience of building successful collaborative working relationships with stakeholders and engage their participation and build enthusiasm.

Desirable criteria

• Good knowledge of Microsoft Visio.
• Knowledge of NHS Information Standards and data sets.
• Awareness of and commitment to delivering excellent Customer service.

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (i.e. passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• Digital Change Manager (PDF, 936.2KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)