Digital Brand Protection Assistant

KURT GEIGER; London; On-site; GBP 25,000 - 45,000; Full time

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Responsibilities:

• Raise and investigate claims, review disputes and maintain claims log.
• Review & respond to chargebacks received on e-commerce sales.
• Act as key liaison for third party partners; Adyen, Forter, Netcraft and Evri/FedEx.
• Use Forter to optimise order approvals or rejections.
• Manage the removal of fake and cloned websites using Netcraft.
• Review free online order volume on a daily basis.

The Person:

• Highly organised
• Collaborative and strong communication skills (this role touches multiple departments, so communication needs to be transparent and innovative, including reports)
• Strong time management
• Adaptable
• Experience in fraud analysis & critical thinking (a familiarity with a fraud analysis tool ie Forter, would be preferred, as would a familiarity with Fraud/Claims)

Benefits:

• Competitive basic salary
• Pension and life assurance
• Enviable discounts
• Gym Discounts
• Summer hours - 3pm Friday Finish
• Half Day, Pay Day Friday (once per month)
• RetailTrust support
• GP Access
• Sample sales
• And so much more!

If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

Our Culture

We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism