Digital Analyst

About the role:

Join Holland & Barrett on a mission to make wellness accessible to all.

At Holland & Barrett, we're transforming into the world's leading health and wellness retailer - and data is at the heart of that journey. We're looking for a Digital Analyst to join our growing Analytics team and help elevate the customer experience across our digital platforms. You'll be shaping how millions of customers experience our brand after they click 'buy'. From delivery insights to customer satisfaction, your work will directly influence key decisions that enhance our post-purchase journey. With a blend of autonomy, impact, and a clear mission to make wellness accessible, you'll play a meaningful role in how we serve our customers.

What you'll do:

• Dive deep into our delivery and fulfilment data to improve post-purchase customer journeys
• Turn complex datasets into dashboards and insights that drive real business change
• Define data triggers for customer communications (like delays or delivery issues)
• Collaborate across teams to improve data quality, pipelines, and CX performance metrics
• Translate raw data into clear, actionable recommendations for stakeholders

Key requirements:

• 2-4 years in a data or BI analyst role, with solid SQL and data modeling skills
• Hands-on with BI tools (Metabase preferred, but we welcome experience with Power BI, Tableau, etc.)
• Experience working with raw delivery or supply chain data
• A natural communicator who thrives on solving problems and asking the right questions

Bonus points if you have:

• eCommerce experience or a passion for CX analytics
• A track record of improving CX metrics using data-driven strategies

Ready to make a real impact with a business that puts people and wellness first?
Apply now and help shape the future of customer experience at Holland & Barrett.

What we offer:

• Pension company contribution = 3%
• Incentive scheme up to 10% of annual salary, based on company performance.
• Your wellbeing is paramount so you can get away and take 33 Days Holiday per year.
• Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
• Private Medical Care (Self after 1 year)
• Career progression.
• Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
• Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
• We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
• Stay active in the Onsite Gym at our Nuneaton Hub!
• We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
• And many more!

Our culture respects equality, values diversity and encourages individuality - because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.