Enable job alerts via email!
Diagnostic Support Technician - Mercedes
WeRecruit Auto Ltd
Aylesbury
On-site
GBP 40,000 - 44,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An established industry player is seeking a Master Technician for a unique opportunity outside the workshop. This role focuses on providing expert technical support to customers, utilizing your automotive knowledge to resolve diagnostic issues effectively. You'll engage with clients, log interactions in a CRM system, and collaborate with a team to enhance service quality. With a dynamic work environment and opportunities for remote work, this position is perfect for those looking to leverage their skills in a customer-focused setting while enjoying a competitive salary and comprehensive benefits package.
Benefits
Qualifications
- Proven experience as a Master or Diagnostic Technician.
- Strong understanding of automotive diagnostic processes and systems.
Responsibilities
- Provide technical support via phone or electronic methods.
- Log customer connections in the CRM system and maximize first-time resolution.
- Attend training to maintain and develop technical knowledge.
Skills
Education
Tools
Job description
Master Technician - Diagnostic Support Technician (off the tools) - Mercedes
Core business hours: Monday - Friday 9.00am - 5.30pm (Home working available, 8:30am-5pm / 9am-5.30pm) - 37.5 hours per week
£40,000 - £44,000 depending on experience.
Location: Aylesbury area - potential for remote working
Are you a Mercedes trained Master or Diagnostic Technician looking for an exciting new opportunity where you can put your technical knowledge to great use whilst remaining out of the workshop environment?
This Master Technical Support role is designed to provide technical support via telephone (or electronic methods) to customers who require information, instruction, advice or support relating to the use of a diagnostic tool, or with a specific diagnostic issue with a vehicle.
You'll be required to log all customer connections in the CRM system, maximise "first-time resolution" of customer queries, work as a team to share technical knowledge and coaching, attend training in order to maintain and develop your technical knowledge, and identify opportunities for continuous improvement.
Requirements:
- Excellent communication skills - written and verbal;
- Problem-solving skills;
- Automotive Diagnostic skills, knowledge of the diagnostic process;
- Good knowledge of electrical, electronic and mechanical systems;
- Basic knowledge of Microsoft Office & Windows systems;
- Automotive NVQ / City & Guilds qualification;
- Diagnostic Technician level or ideally Master Technician qualification.
The Company offers 25 days holiday (rising to 30 days with service) + bank holidays, and an enhanced benefits package.
This role is not in a workshop environment and is a technical advisor role. The company is a dynamic and very successful customer-focused aftermarket organisation. The perfect role for a Master or Diagnostic Technician wanting something unique.
Full job specification is available on application.
To apply, please send your full CV to Chloe or Sharron at WeRecruit Auto Ltd quoting job reference ST1682.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
