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DevOps Support Engineer
Vector Resourcing Ltd.
United Kingdom
Remote
GBP 60,000 - 80,000
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Job summary
An urgent opportunity has arisen for a DevOps Support Engineer to join a dynamic team, providing essential technical support for AWS infrastructure and Python libraries. This role is pivotal in addressing client-raised tickets and ensuring seamless communication with non-technical users. As part of a collaborative environment, you will troubleshoot complex issues and work closely with internal teams while the organization seeks to recruit permanent staff. If you're passionate about delivering top-notch support and enjoy working in a fast-paced setting, this position is perfect for you.
Qualifications
- Experience in providing technical support for AWS and Python libraries.
- Ability to communicate effectively with non-technical users.
Responsibilities
- Respond to support tickets from healthcare clients via Jira.
- Troubleshoot issues with AWS services and Python libraries.
Skills
AWS
Python
Jira
Technical Support
Communication Skills
Tools
Jira
AWS Services
Job description
We are searching for a DevOps Support Engineer who will be crucial in delivering timely technical support. This role involves supporting AWS infrastructure and Python libraries, resolving client-raised tickets via Jira, and providing clear guidance to non-technical users. This is an urgent contract position to support the current team while they recruit permanent staff.
Responsibilities
- Respond to support tickets from healthcare clients via Jira
- Troubleshoot issues with AWS services and Python libraries
- Communicate clearly with non-technical users to resolve problems
- Collaborate with internal DevOps and dev teams on complex issues
- Familiar with Jira or Kanban-based ticketing systems
- Able to configure S3 buckets, IAM roles, and provision access
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