DevOps Engineer (Apps Support)

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

If you have experience of Azure Platform and Azure DevOps (ADO) then this could be the role for you.

Job Title: Application Support Engineer (DevOps)

Contract: Permanent

Working Hours: Full-time, 35 hours per week (flexible working patterns available upon agreement with your manager)

Salary: Circa £58,000

Reporting to: Lead DevOps Engineer

Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Our DevOps team provides specialist technical expertise to enable the development and operation of our business-critical applications.

As one of our Application Support Engineers, you’ll be working within a small team of skilled DevOps engineers across a range of cloud-based technologies, including (but not limited to) Microsoft Dynamics 365, Azure, and Microsoft SharePoint Online.

As an Application Support Engineer, you will play a pivotal role in maintaining and supporting our critical business applications throughout the development lifecycle. Working as part of our DevOps team, you will ensure our applications are stable, optimised, and able to meet the demands of our operations.

Key Responsibilities and Skills

You will provide support for Azure Cloud-based services and a range of applications, including Microsoft Dynamics 365, Power Platform, SharePoint Online, as well as our internal Case Handling System.

Using a customer-focused approach, with a commitment to maintaining high standards of service for customers, you will effectively troubleshoot and problem-solve.

You will need to quickly address and resolve technical issues, using your clear, concise communication skills to liaise with colleagues and third-party suppliers while explaining technical issues.

Work across development and production environments, independently, with colleagues, and with third-party suppliers, to ensure robust application performance.

Monitor our application support queue in Hornbill, conduct troubleshooting, and resolve issues within agreed service level agreements (SLAs).

Work on technical solutions, identifying and implementing them to improve our customer experience. You will be running PnP PowerShell scripts in different environments.

Minimum Criteria

• Experience in a development and operational environment using Microsoft tools.
• Demonstrable experience of working with Azure platform including Azure DevOps (ADO).
• Good communication skills, with the ability to explain technical concepts and issues to a variety of colleagues.

Desirable

• Some experience building CI/CD pipelines using tools such as Azure DevOps, Team City, and Octopus.
• Working within Agile teams with Scrum and Kanban methodologies.
• Working with third-party providers to achieve value for money and business benefit.
• Ability to effectively deploy and support .NET, Azure-based applications.
• Knowledge of web hosting, load balancing, and networking.
• Knowledge of Microsoft Dynamics 365 and how to support it.
• Experience with Power Platform and SharePoint Online.

How do I apply?

• Please upload an up-to-date CV, ensuring you highlight those key skills as per our minimum criteria.
• Applications need to be sent by midnight on the 29th April 2025.

A full job profile is available on request and will be provided to candidates shortlisted.

Why Financial Ombudsman Service?

We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect, and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Discounts on your everyday shopping, from groceries and petrol to household goods and gift vouchers.
• Employee Assistance Programme.
• Extensive opportunities for personal and career development.
• Fully equipped on-site gym open 24/7 (London office only).
• Extensive Well-being resources including on-site therapists (London office only).
• Beautiful and bright London office looking over the Thames and near to mainline stations.
• Our Coventry office is 2 minutes’ walk from the main station.
• Our employee-led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job of resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: https://www.linkedin.com/company/financial-ombudsman-service

Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Thank you for your interest in working with us, we wish you good luck with your application.