Development Service Delivery Manager

How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.

We are looking for a well-organised and enthusiastic individual to work with our management team as a Service Delivery Manager on a 12-month fixed-term contract. This is a new role within the team, giving you the enviable opportunity to shape it as your own.

What we can offer:

• Hybrid Working
• Role-based training
• Continued personal and professional development
• Consideration of requests for Flexible working arrangements
• Access to NHS staff discounts scheme
• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.
• The opportunity to participate in the NHS pension scheme

Main duties of the job

The Service Delivery Manager will manage the day-to-day workplan for the IM Development Service, ensuring that all development work is carried out to an agreed scope, within agreed timescales, delivering anticipated benefits. Where there is a risk of this not being the case, the post holder will lead on mitigating activities and manage escalation and communication as appropriate.

The role will be highly visible to external stakeholders, providing a link into the development service for partners and customers and managing communication. We are therefore looking for someone with significant experience communicating with a variety of stakeholders.

The successful candidate will also lead on quality assurance of new developments, managing testing, deployment and transition into business as usual for new solutions.

Job responsibilities

The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high-performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.

The Development Service Delivery Manager will work with a range of stakeholders (both internal and external) to ensure that developments are delivered to support our partners and customers' objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.

Principal Responsibilities:

• Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support.
• Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate.
• Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers.
• Support the creation of designs and mock-ups for new solutions.
• Manage small teams on quick turnaround projects to create highly interactive applications and products.
• Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions.
• Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain.
• Manage the deployment of solutions into a production environment, supporting the definition/implementation of, and adherence to, appropriate change control processes.
• Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement.
• Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies.
• Implement project management methodology to control and manage risks issues quality delivery of developments on time and within budget.
• Ensure that their own knowledge/skill set and that of the team remain up to date.
• Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours.
• Provide IM&T service advice to inform IM and PO strategic business planning.
• Encourage the adoption of Agile approaches to solution developments.
• Ensure that all deliverables are compliant with the appropriate standards.
• Contribute to continual improvement of the Development Service as part of the management team.

Person Specification

Qualifications
Essential

• Relevant post graduate qualification or equivalent experience
• Formal project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects
• Formal IT Service Management qualification (ITIL)

• Substantial experience of successfully managing technical projects from conception through to transition into business as usual
• Expertise in defining and documenting user requirements
• Experience of benefits management
• Significant experience leading a team of staff in a project environment
• Substantial experience of using Microsoft Office applications

• Experience in a software development position
• Knowledge and experience of web and software packages and technologies including HTML5, XHTMLCSS3, JQuery and JavascriptASP, ASP.NET, SQL, XML, SOAP, Sharepoint.net framework, VB script, IIS, VBA, Visual Studio, JSQN
• Experience working in the NHS
• Experience working with a development team

VALUES
Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented