Desktop Support Technician

We are an award-winning company and one of Europe’s leading designers and manufacturers within the engineering sector. We employ over 200 staff in the UK and overseas, and due to expansion, we are seeking a Desktop Support Technician to work as part of a team of 4 within the IT department, reporting directly to the IT Manager.

You will be responsible for managing and maintaining computer hardware and software issues from logging to resolution, ensuring high levels of availability of the supported business applications. This is an excellent opportunity to join a successful and growing organisation, offering the chance to be part of our internal IT support team providing support directly to employees on-site at Frimley and remotely to our staff working from home and those based in Germany.

Based at our head office in Frimley, you will be working Monday-Thursday 8.30am-5pm and Friday 8.30am – 2.30pm. We offer a salary of up to £29.5k, free parking, personal pension, 24 days holiday, and a profit share scheme. Our offices and manufacturing site have expanded substantially over the last decade, allowing us to offer stable employment with plans for further growth.

This role is an onsite position with the expectation of working 5 days on-site, with no offer of hybrid work.

The focus of the Desktop Support Technician is on providing support to end users and the technology tools they use to access and interact with the company’s IT systems and resources.

Liaising internally and externally with technical support companies and suppliers, and working alongside the Software Developers, Systems Administrator, and IT Manager, the role of Desktop Support Technician will involve the following tasks:

Desktop Support:

• Use the Helpdesk system to facilitate Desktop Support.
• Use Confluence to manage Work Instructions.

Telephony:

• Purchase, configure, install, and support mobile devices and the internal phone system.
• Liaise with Support Companies.

Client Hardware and Software:

• Purchase, install, configure, and support any client hardware and software.
• Standardise and document working practices as Work Instructions.

Network Administration:

• Set up new users and hardware onto the network.
• Set up and install printers.

Desktop Software Licensing and Asset Management:

• Maintain an Asset register of all IT equipment.
• Maintain a register of all software licensing.

Project Management:

• Manage, assess, and report on project activities to meet deadlines.
• Inform and work with other users.

Key Software Support:

• Have a basic understanding of all key business software packages, i.e., CRM, Efacs, CAD, Office 365.

To be successful in the Desktop Support Technician role, you will have a minimum of 2 years' experience working in a similar role, with hands-on experience in a Windows environment and working knowledge of Microsoft Office suites. You will hold a minimum qualification in computing at HND level or equivalent and have some knowledge of computer peripherals. Experience in fault logging systems, Microsoft Licensing management, purchasing hardware and software, and work instruction management tools would be desirable. You should have excellent communication skills and be a confident communicator, ideally having worked as part of a small IT support team and seeking the next step in your career.

Ref: 4689/139
Type: Permanent
Location: Frimley
Industry: Commercial
Salary: £26k - 30k per year + free parking and benefits

APPLY ONLINE