Desktop Support Manager/Lead

We are looking for an experienced Microsoft 365 Desktop Support Manager/Lead with the following skills and experience:

• Strong leadership and influencing skills - previous experience of managing an enterprise level Desktop support function
• Ability to set direction for internal corporate services; solid technical background and understanding of service
• Highly customer centric
• Previous Desktop budget management GBP5m+ responsibility
• Commercially focused and strategically savvy, including cost savings
• Experience in 3rd Party and stakeholder relationships
• Background in IT Desktop/End User IT support
• Good knowledge of M365/Azure
• Ability to set the direction, shape and enhance the future desktop support function
• Broad technical awareness with the gravitas and confidence to challenge
• Ability to change current culture and reset standards
• Focus on Cyber Essentials/Security
• Responsibilities for Audits, Software licenses, ISO, etc.

Nice to haves:

• A background in working at this level for a Managed Service Provider
• Awareness of latest Commercial and Desktop strategies
• Cyber Essentials ISO Best practice
• ITIL
• Change/Transformation experience
• Legal or law firm background (not mandatory)

For more information regarding this job opportunity, please apply within.