Desktop Support Engineer (London, UK)

At Envoy Global, our Global team is expanding, and we're not stopping anytime soon!

As a result, we're seeking a talented, ambitious, and highly motivated Desktop Support Engineer to join our Smith Stone Walters team at a UK location. The ideal candidate will provide technical assistance, troubleshoot IT-related issues, and ensure the smooth operation of IT systems and networks. This role requires strong problem-solving skills, excellent communication, and a proactive approach to IT support.

As our Desktop Support Engineer, you will be required to:

1. Provide first-line technical support to users via phone, email, and remote access tools.
2. Diagnose and resolve hardware, software, and network issues.
3. Install, configure, and maintain IT systems, including desktops, laptops, printers, and mobile devices.
4. Escalate complex issues to the appropriate IT teams and follow up to ensure resolution.
5. Provide Tier 2 level support, serving as an escalation point for Tier 1 level support.
6. Maintain accurate records of issues and resolutions using a ticketing system.
7. Support user account management, including password resets and access permissions.
8. Assist with IT security measures, including antivirus updates and system patches.
9. Provide guidance and training to end users on IT best practices.

To apply for this role, you should possess the following skills, experience, and qualifications:

1. Bachelor’s Degree in Computer Science or a related field.
2. 3-5 years of IT helpdesk, network support, or computer repair experience.
3. Strong knowledge of Microsoft technology and licensing (Windows 10/11, Windows Server, Office, MS SQL, etc.) and MAC OS.
4. Advanced knowledge and troubleshooting skills in Active Directory, Exchange, O365, Azure, DNS, DHCP, TCP/IP, and remote desktop tools.
5. Basic networking/LAN experience.
6. Excellent troubleshooting and problem-solving skills.
7. Strong customer service and communication abilities.
8. Ability to prioritize and manage multiple tasks efficiently.

This role is Hybrid, working within the United Kingdom and must commence in approximately one month.

If you feel that you meet our requirements, we look forward to hearing from you ASAP!