Desktop Support Engineer

Exciting Career Opportunity for Desktop Support Engineers!

Ready to take your IT career to new heights? We’re on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You’ll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on-premises solutions as part of our growing 2nd Line support team.

This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are:

• A 1st Line Engineer looking to take the next step in your career
• Someone eager to reignite their IT career after a break
• Military personnel transitioning to a civilian career

To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance.

What you'll be doing:

• Provide technical support for Windows desktop solutions, diagnosing and resolving issues.
• Work on virtual desktop infrastructures using Citrix XenDesktop.
• Test and release Windows desktop security patches.
• Create and maintain automated builds using MDT & SCCM.
• Ensure the integrity of Active Directory Group Policies.
• Respond to customer queries.
• Participate in a 24/7 on-call rota, working one week in six.

What you’ll bring:

• Strong understanding of patch management and deployment.
• Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22.
• Familiarity with computer networks and security concepts, including firewalls and antivirus solutions.
• ITIL V4 knowledge.

It would be great if you had:

• CCA-V / CCA-P certification.
• Experience with Windows 10 /11 upgrades and software packaging.
• MS MECM and UE-V administration experience.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full time, Permanent
Location: Office Based in Gloucester
Security Clearance Level: Eligible for DV Clearance
Internal Recruiter: Carolyne
Salary: Up to £35K
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress, and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.