Desktop Support Analyst- Stevenage

Job Description

Desktop Support Analyst

Key Accountabilities:

1. Assisting with overseeing the security aspects of the company/project IT set-up including websites that may be hosted internally or externally.
2. Liaison with potential and confirmed collaborators and their IT support partners/staff in coming into and operating within the Manufacturing centre.
3. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out.
4. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems.
5. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
6. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned.
7. Providing investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes.
8. Managing service requests, software installations, new computer setups, upgrades, etc.
9. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
10. Support of VoIP telephony and Android mobile phones.
11. Working with TCP/IP and resolving general networking issues.

Experience:

1. Extensive IT/Commercial experience gained within a fast-paced environment.
2. Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support.
3. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment.
4. Proven experience of 1st/2nd and 3rd line infrastructure support.
5. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies.
6. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.

Knowledge / Skills / Competencies:

1. Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills.
2. Able to evaluate complex situations and find solutions for them in a professional manner.
3. Ability to manage multiple and varied tasks and prioritize workload with attention to detail.
4. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team.
5. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base.
6. A good team player, with strong organisational skills.

Qualifications:

Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience.

The position is based in Stevenage.

Salary will be £32K - £35K.

Please send your CV in Word format along with your salary and availability.