Desktop Support Analyst – Bank – City London

Desktop Support Analyst – Bank – City London

We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1^st to 3^rd level in a banking environment.

You ideally have experience of working within a banking environment and understanding the banking arena.

Responsibilities:

1. Full range of user support, including desktop and peripheral hardware support, application support, network connectivity, and remote connectivity.
2. Remote and telephone support of mobile/European users.
3. Work within the Service Desk team in supporting and delivering all aspects of services.
4. 1^st/2^nd line support (capable of root cause analysis).
5. Remote branch support using Remote Assistance.
6. Active Directory user starter/leaver process.
7. Customer facing support of internal banking staff, VIPs.
8. Maintenance and support of desktops, laptops, Blackberry’s.
9. Meeting SLA targets.
10. Ad-hoc project involvement.

Main Skills Required:

1. Experience supporting desktop platforms for banking environments.
2. Experience in operational deployments and desktop operating system refresh cycles.
3. Service Desk ticket software experience.
4. Market data products knowledge.
5. ITIL and Microsoft certifications advantageous.
6. Maintains industry recognised skills through training or self-study methods.

Technical Skills:

1. Supporting Microsoft operating systems and office suite.
2. TCP/IP and basic networking skills.
3. Root cause analysis and remediation.

Technologies:

1. Windows 7.
2. Office 2013.
3. Xenapp published applications support.
4. Desktop hardware, laptops, Blackberry’s deployments.

Salary for this role will be in the region of £40K - £50K.

The Client is based in the City London - close to Liverpool Street.

Please send your CV to us in Word format along with salary and availability.