Derbyshire Vets - Practice Manager

IVC Evidensia; Compton; On-site; GBP 30,000 - 45,000

Job description

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An exciting opportunity has become available for a Practice Manager to join Derbyshire Vets. We are a well-established, mixed practice with locations in Ashbourne, Buxton, and Wirksworth. This role will be primarily based at our McMurtry & Harding branch in Ashbourne but will involve overseeing all three sites.

Responsibilities Will Include:

1. Leadership & HR: Managing the Ashbourne reception team, overseeing staff development and CPD, and handling recruitment, onboarding, and graduate academy registration. You will also support HR functions, including absence management, disciplinary processes, GDPR compliance, and general HR advice.
2. Financial Management: Working alongside the Operations Practice Manager to process payroll, client invoices, stock orders, and stock take.
3. Data & Reporting: Managing PowerBI reporting, analysing data, and making recommendations based on findings.
4. Client Relations & Marketing: Ensuring high customer service levels and NPS scores, handling client complaints, and overseeing practice marketing and promotions.
5. Operational Oversight: Managing Dayforce scheduling, ensuring property and facilities maintenance across all three sites, and serving as the Health & Safety Representative.
6. Debt & Payment Plans: Overseeing company debt, including Carefree Credit, Carefund, and Klarna.
7. Technology & Systems: Ensuring an understanding of IT and telephony systems.
8. Farm Administration: Providing support with farm administration.

About the Rota and Salary

Full-time role - 37.5 hours per week

Monday to Friday between 8:00 AM - 7:00 PM (hours negotiable)

Salary: £30,000 - £45,000 DOE

Flexible working considered

What We're Looking For

We are seeking an experienced leader and manager, ideally with veterinary industry experience. The ideal candidate will be someone who:

1. Has a strong background in management and leadership
2. Works well within a large, dynamic team
3. Possesses excellent communication and organisational skills
4. Has a good understanding of business operations, HR, and financial processes

Because Our People Matter

We recognise that our people are fundamental to the success of our practice, and we invest in providing a great place to work. In addition to a competitive base salary of up to £45,000 DOE, we offer a range of benefits, including:

Work Life Balance

• 6.6 weeks annual leave
• Increasing holiday allowance based on length of service
• Your birthday as a paid day off

Wellbeing

• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support

Development

• £550 CPD allowance with 24 hours paid pro rata
• Certificate Support
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• All our Vets & Nurses can apply for research funding
• Infection Prevention and Control Programme
• Quality Improvement Programme

Professional Memberships

• VDS cover
• RCVS fees

Additional

• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension - 5% Employee/3% Employer
• Discounted staff pet care

Closing date for applications Friday 11th April.