Deputy Store Manager New Bond Street

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Deputy Store Manager New Bond Street, London

Client:

Bvlgari

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Mission

Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers.

Primary Responsibilities

1. Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
2. Lead the sales team by example on the floor.
3. Reach sales targets and manage the boutique in order to achieve sales objectives and KPIs.
4. Support the Store Manager to propose and implement action plans to improve results.
5. Support with the Boutique’s Weekly trade report.
6. In the absence of the Store Manager, be responsible for the good maintenance, safe environment, and proper functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
7. Supervise After Sales Service requests providing excellent service.
8. Organize and implement store rotations, shifts, and holidays.
9. Support the Store Manager regarding in-store training and team briefing.
10. Support Store Manager and team in CRM / develop loyal customers.

Additional Responsibilities

1. Support Store Manager with the induction of new joiners.
2. Support Store Manager in opening and closure procedures.
3. Support Store Manager in upholding uniform and grooming standards.
4. Support store administration where needed and necessary.

Technical Skills

1. Knowledge of Luxury Business
2. CRM techniques and tools
3. Store procedures and processes