Deputy Senior Manager *Internal And Previous Lush Employees Only*

This opportunity is currently only open to Lush's internal and previous employees.

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role
Our first ever Anchor store is recruiting for its next inspiring leader to take Oxford Street to the next level.

Our store turnover currently sits at just under £7M (Gross Sales),

Housing multiple retail concepts including; The Lush Spa, Florist, Perfume Library, Fresh Bar and The Poetry Pharmacy.

With Lush Oxford Street celebrating its 10th birthday in 2025, we're looking for an individual who will help carve out a new path for us to grow!

We're on the lookout for a person with the ability and determination to drive sales in the shop and spa, who has an innovative approach to curating the best customer experience on Oxford Street and beyond!

Our managers are experienced creators, career builders, and business pioneers. Driving sales and profit through understanding and analysing of business drivers, management accounts, as well as internal and external feedback. They encourage, respect and develop their team - creating a supportive working environment by leading from the front and sharing business results.

Managing an anchor shop means being at the forefront of retail innovation. From revolutionising customer service, developing in-store services and experiences (Including the Spa, florist, cafe and recently relaunched party business), and testing out the latest products and technology.

The Deputy Senior Manager would be responsible for supporting the development, inspiring, and leading a diverse, 80+ strong team. Leading the vision and coaching the team to success.

Ideal Start Date: 3rd of February, 2025 (negotiable, would require start by no later than 17th Feb)

What will you be responsible for as a Deputy Senior Manager?

1. Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
2. Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
3. Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
4. Manage the shop's financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
5. Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
6. Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
7. Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
8. Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
9. Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
10. Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.

Skills, Knowledge and Expertise

Our Ideal Candidate

1. A leader through and through. Our Deputy Senior Manager is someone who can motivate, inspire and empower a team to reach targets, take pride in their store and bring magic to their workday.
2. An exceptional communicator who adapts to different situations, individuals and teams.
3. A curious innovator, someone who gets motivated by the thought of trialling something new and analysing the results, learning from each project to cultivate a dynamic and ever-evolving environment.
4. A Manager's Manager; is someone who can communicate with fellow leaders, facilitate peer-to-peer development and play to people's strengths.
5. A champion of customer experience; an individual who knows that the shop floor is where the action is and knows how to lead inspiringly from the front, coach other leaders and inspire our sales team to go above and beyond for our visitors.
6. Being at the forefront, innovating ways to engage with your community and attracting new customers is second nature to you.
7. You can demonstrate your ability to nurture talent, both leading and developing a strong team.
8. You prefer to be hands-on, and passionate about forecasting, planning and delivering.
9. Someone who's managed a Lush store for at least two years with a track record for excellence, keen for professional development and eager to work alongside an experienced management team in making Oxford Street truly great.