Deputy Retail operations Manager - o2 London

Deputy Retail Operations Manager - O2 London

Salary: £39,500 Basic

Who We Are: Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.

Role Purpose: As Deputy Retail Operations Manager, you will oversee the retail operation across The O2, managing various concession units, kitchens, and bars. You will lead and inspire the retail team, delivering seamless service to thousands of guests each event in a fast-paced, live-event environment.

Key Responsibilities:

1. Retail Operations Management: Lead the planning and execution of retail operations, ensuring efficient service delivery across all concession units, kitchens, and bars.
2. Team Leadership: Inspire and manage a high-performing retail team, fostering engagement and motivation.
3. Financial and Business Management: Monitor financial performance across retail units, identifying growth opportunities and controlling costs.
4. Guest Experience: Proactively engage with guests to ensure a first-class retail experience during live events.
5. Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, collaborating with the Retail Operations Manager and other departments.

Person Specification:

1. Leadership & Management Skills: A confident leader with experience managing large operational teams in retail or hospitality.
2. Operational & Commercial Acumen: Strong knowledge of retail efficiency, cost management, and financial analysis.
3. Guest-Centric Focus: Passionate about delivering exceptional guest experiences.
4. Personal Attributes: Energetic, charismatic, and highly motivated to achieve operational excellence.

Benefits of Joining Levy:

1. Opportunity to work at one of the world’s most iconic entertainment venues.
2. Competitive salary and benefits package, including access to professional development opportunities.
3. Be part of a team that values sustainability, diversity, and innovation.

If you’re ready to lead retail operations at a world-class venue and play a key role in delivering unforgettable guest experiences, apply now for the Deputy Retail Operations Manager role at The O2.