Deputy Practice Manager North Cardiff Medical Centre

NHS; Cardiff; On-site; GBP 30,000 - 60,000; Full time

Job description

Job summary

Salary Available on Application

37.5 hours a week

Deputy Practice Manager North Cardiff Medical Centre

Are you a motivated and experienced healthcare manager looking for your next challenge in a supportive, forward thinking GP practice?

North Cardiff Medical Centre is seeking an enthusiastic and highly capable Deputy Practice Manager to support the GP Partnership and Practice Manager in the operational and strategic management of our busy, dual-site surgery.

This is a key leadership role, offering the opportunity to make a meaningful impact on the development of services, staff, and patient care.

Key Responsibilities

• Support day to day practice operations across two sites
• Manage clinical and administrative staff rotas, appointments, and leave
• Coordinate medical trainees and student placements
• Assist in HR processes, including recruitment, induction, appraisals, and training
• Oversee complaints handling and policy reviews
• Support information governance, GDPR compliance, and IT system oversight
• Deputise for the Practice Manager as required

About You

• Previous experience in a healthcare management setting, ideally primary care
• Confident using digital systems such as EMIS Web, WCCG, and Microsoft Office
• Passionate about patient centred care and team development

What We Offer

• A supportive, inclusive, and professional working environment
• We will facilitate future training and mentorship to allow for future progression to PM

About Us

North Cardiff Medical Centre is a progressive, 7 Partner, training Practice serving a patient list size of 14,890 over two sites. Our main site is a modern purpose built premises on the outskirts of Cardiff.

These are just some of the advantages of working at North Cardiff Medical Centre:

• A medical team of 7 Partners and 4 salaried GPs.
• A comprehensive nursing team including an Advanced Nurse Practitioner, 3 Senior Practice Nurses, Frailty Nurse and HCAs.
• Cluster employed Clinical Pharmacist.
• Supportive management, administration and reception teams.
• Modern purpose built premises with excellent facilities.
• Smaller branch surgery with in house pharmacy.
• Full programme of in house education.
• Close links with LMC and Locality GP Cluster Network.
• Active Patient Participation Group - Winner of the 2015 National PPG Awards.

Please visit Practice website.

Date posted: 14 April 2025

Pay scheme: Other

Salary: Depending on experience, Salary Available on Application, 37.5 hours a week

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: M0044-25-0108

Job Responsibilities

• Support the Practice Manager, ANP Nurse Partner and Reception Manager with the operational management of the Practice across the two sites.
• Support the Practice Manager to implement any new Welsh Assembly Government, GMS contract changes to patient services.
• Support practice based initiatives, QI projects and implementing changes within the practice.
• Manage and develop the master rota and master appointment structure, reviewing capacity to ensure it meets demand.
• Approve annual leave requests for Partners, clinicians and the admin hub via Bright HR.
• Manage the rotas and induction plans for GP registrars and medical students.
• Act as a role model to staff, mentor, motivating and promoting good staff relations.
• Assist in the management of recruitment, induction and training of all new administration team members.
• Deputising for the Practice Manager in their absence.

Trainees

• Act as the key management point for trainees, develop their induction plan.
• Coordinate placements, rotas, support for trainees which can include Medical Students, Foundation year doctors, GP Registrars, Pharmacists and Practice Nurse trainees.
• Liaise with Practice mentors, trainers and trainees on a regular basis.

IT - Information Governance

• Coordinate with DHCW for any IT issues.
• Oversee Subject access requests, GDPR responsibilities.
• Support the overall practice clinical and information governance framework.
• Ensure Health & Safety standards are maintained across the Practice.
• Review and update practice policies and procedures.
• Develop and implement an effective complaint management system.

Service Improvement

• Project manage quality improvement and service change initiatives.
• Support the Practice in monitoring patient list size and managing patient demand.
• Support the development of the North Cardiff Cluster.

Communication

• Act as one of the primary points of contact for the UHB, Cluster, contractors, and other external stakeholders.
• Support coordination of the Practice admin email.
• Provide a focal point of communication between patients, doctors and other practice staff.
• Liaise with patients in terms of feedback and concerns.
• Support effective communication across Practice sites.

General

• Offer flexibility to cover annual leave or sickness of colleagues.
• Project a positive, confident and friendly image to patients and visitors.
• Respond well to work pressures and use your own initiative.
• Support the ongoing development of the Practice.
• Undertake any other duties as requested by the Partners or Practice Manager.

Personal - Professional Development:

• The post holder will participate in training programs implemented by the Practice.
• Participation in an annual individual performance review.
• Taking responsibility for own development, learning and performance.

Quality

• The post holder will strive to maintain quality within the Practice.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability.
• Contribute to the effectiveness of the team.

Communication

• Communicate respectfully and effectively with all patients, carers, staff and Partners.
• Recognise peoples needs for alternative methods of communication.

This job description is a basic guide to the scope of the role and the responsibilities of the Deputy Practice Manager. It is not exhaustive and may be amended following consultation with the post holder.

In the performance of the duties outlined in this job description, the post holder will have access to confidential information relating to patients, staff and the business of the Practice. All such information is regarded as strictly confidential.

Person Specification

Experience Essential

• Demonstrable experience in general management within a healthcare setting or comparable organisation.
• Experience of team management including practical application and knowledge of all aspects of HR and employment law.
• Self motivated able to use own judgement and common sense.
• Ability to prioritise, delegate, plan and organise workload to tight deadlines.
• Excellent generic IT skills.
• A flexible and adaptable management style.
• Able to work independently and as part of a team.

Desirable

• Leadership skills and experience within multidisciplinary organisation.
• Experience at this level within Primary Care setting.
• Strategic thinker.

Qualifications Essential

• Educated to degree level standard or equivalent experience.

Desirable

• Postgraduate qualification in management or evidence of equivalent professional development.
• Professional qualification in HR, finance, IT or other relevant qualification.

ADDITIONAL CRITERIA Essential

• General Data Protection Act, Patient Confidentiality & Clinical Governance.
• Experience of Microsoft Office software.
• Experience of clinical operating systems.

Desirable

• Knowledge of NHS, Primary and Secondary Care Services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details

Employer name: GP Practice in Wales

Address: North Cardiff Medical Centre, Excalibur Drive, Thornhill, Cardiff, CF14 9BB

Employer's website: https://gpwales.co.uk