Deputy Pensions Administration Manager

Deputy Pensions Administration Manager

Location: Perth

Type: Hybrid, Full Time, Permanent

About XPS Group:

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers.

The Role:

As a Deputy Pensions Administration Manager with XPS you will:

1. Oversee the management of annual and ad-hoc projects for all schemes on the team.
2. Monitor accuracy, performance, and SLAs for the team.
3. Liaise with Administration Manager regarding appraisals and conduct mentoring meetings with staff.
4. Attend and contribute to deputy administration manager meetings.
5. Identify training needs across the team and assist with mentoring.
6. Ensure accurate time recording for chargeable and non-chargeable activities.
7. Support and coach colleagues to benefit the team.
8. Innovate and improve quality, service delivery, and efficiencies.
9. Maintain a client-focused approach and develop trusting partnerships.
10. Anticipate and resolve problems, identifying solutions.
11. Prepare, check, and issue administration bills.
12. Update internal change control and other schedules as required.
13. Ensure breaches, errors, and complaints logs are completed and reviewed.
14. Assist in the recruitment process.
15. Deputise at Administration Manager meetings when necessary.
16. Manage day-to-day activities of staff for efficient delivery.
17. Participate in marketing and new business activities.
18. Provide expert advice and keep abreast of technical developments.
19. Drive and support automation projects across the team.
20. Provide guidance on utilisation and recoverability awareness.
21. Attend trustee meetings when possible.
22. Guide senior team members on fees for ad-hoc projects.
23. Sign out non-standard letters for client and member queries.

Your Profile:

Essential Criteria:

1. Previous pensions administration experience of Defined Benefit (DB) schemes.
2. Experience of current pensions legislation and framework.
3. Previous supervisory or workflow management experience.
4. Third-party pensions administration experience preferred.
5. Demonstrated numerical aptitude.
6. IT proficiency in Microsoft Word, Excel, Outlook & PowerPoint.
7. Strong presentation skills for pitches and meetings.

What We Offer:

• Competitive salary
• Annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Pension scheme with matching contributions
• Healthcare cash plan
• Flexible Benefits Scheme
• Life Assurance cover
• XPS Rewards
• Employee Assistance Programme
• Access to a digital GP service
• Paid volunteering day
• Staff referral scheme

What Next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued.