Deputy Operations Director

Deputy Operations Director at Bristol Waste Company

SALARY: £77,062.50 per annum

LOCATION: Albert Road, Bristol

About Bristol Waste Company:

What we do is important – we’re here to keep Bristol, and beyond, clean, and safe. We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council. Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward.

Purpose of the role:

The Deputy Operations Director (DOD) is accountable for leading allocated BWC business areas across municipal and commercial waste. Deputising for the Operations Director and understanding operational programmes, projects and assignments. The DOD is responsible for monitoring the operations of the service, ensuring compliance with all legislation, regulations, and financial and budgetary parameters for their allocated BWC area. The role ensures that operations meet service goals and contractual key measures in line with customer expectations. The role requires the post holder to challenge existing practices in order to improve overall customer service whilst seeking value for money and long-term economic benefits to the business.

Key Responsibilities:

• Day to day delivery of the service for an allocated business area, including people management, budget management and operational planning to deliver Key Performance Targets (KPIs).
• Promoting a culture of safety and continuous improvement ensuring that the service is innovative and enhances the Waste and Resource service to customers.
• Maintaining compliance of your operational area ensuring that all legislation is adhered to.
• Lead and manage relationships with other departments within BWC and stakeholders, ensuring delivery of a great customer experience.
• Develop, review and implement Operational policies and procedures.
• Ensure that all management systems are effectively organised and operated, to deliver a productive service with accurate management information.
• To lead allocated projects as directed, including due diligence, pricing analysis and the configuration, management and implementation of new BWC services systems or practices.
• To ensure that systems and processes are in place to monitor and track customer feedback and queries, ensuring all are resolved and appropriate action and/or service improvement is taken.
• Ensure that all services are compliant with Health & Safety, current disposal/handling/transportation legislation and codes of practice and environmental regulations.
• Delivering the objectives, vision and values of the company through a motivated workforce.
• Preparation of annual budgets, ensuring that services are delivered within budget and all financial targets are met.
• Leading and managing the Operational team in line with HR and Operational policies and processes.
• Actively promote and embed Equality Diversity and Inclusion (EDI) into BWC.

Essential Requirements for the Role:

• Proven leadership abilities, inspiring and developing others to achieve business objectives.
• Ambitious and innovative.
• Results oriented and acts with a sense of urgency.
• Proven experience in delivering services and achieving key results.
• Demonstrated empathy and emotional intelligence.
• Excellent communication and interpersonal skills, able to build strong relationships with internal and external stakeholders at all levels.
• Experience in managing complex employee relations and working with trade unions.
• Excellent literacy & analytical skills.
• Experience of delivering change programmes.
• Highly motivated with a 'can do' attitude and the ability to use own initiative.
• Good attention to detail and the ability to prioritise effectively.
• Ability to work under pressure and to make decisions to tight deadlines.
• Self-driven, results-oriented with a positive outlook and a clear focus on high quality and budgets.
• Project management capability.
• Good knowledge of existing and impending environmental and health and safety legislation.
• Waste industry knowledge including knowledge of applicable law and legislation.
• Senior management experience ideally in Municipal and/or Commercial Waste and Resource Management fields.
• Stakeholder management skills – the ability to establish strong productive relationships and convene a diverse stakeholder group.
• People management – proven experience managing large teams.
• Financial management – the ability to exercise effective financial management controls including managing budgets and profit and loss.
• Team working - the ability to create high performing diverse teams through a supportive, collaborative working culture.
• The post-holder is expected to always behave in a manner consistent with BWC company values.

Benefits:

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme.
• Support for your Physical Health with our BUPA Health Cash Plan.
• Employee referral scheme.
• Dedicated learning and development team.
• Employee recognition ‘Stand Out Award’ and long service awards.
• Flexible working environment with a hybrid working model.

Inclusivity:

At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications and encourage applications from diverse backgrounds.

Important note on applying:

• Please apply as soon as possible and before 23:59 on the closing date.
• We won’t be able to receive late applications.
• If you haven’t heard from us within three weeks of the closing date, it means you won’t be invited to interview on this occasion.

Contact us:

Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position:

• recruitment@bristolwastecompany.co.uk
• 0117 440 6676

Thank you for your interest in joining Bristol Waste Company.