Deputy Operations Director

SALARY: £77,062.50 per annum
HOURS: 40 per week, Monday - Friday
LOCATION: Albert Road, Bristol

Deputy Operations Director

About Bristol Waste Company:
What we do is important – we’re here to keep Bristol, and beyond, clean, and safe. We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council.

Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward.

Purpose of the role:

The Deputy Operations Director (DOD) is accountable for leading allocated BWC business areas across municipal and commercial waste. Deputising for the Operations Director and understanding operational programmes, projects and assignments. The DOD is responsible for monitoring the operations of the service, ensuring compliance with all legislation, regulations, and financial and budgetary parameters for their allocated BWC area. The role ensures that operations meet service goals and contractual key measures in line with customer expectations.

The role requires the post holder to challenge existing practices in order to improve overall customer service whilst seeking value for money and long-term economic benefits to the business.

Key Responsibilities:

1. Day to day delivery of the service for an allocated business area. This includes people management, budget management and operational planning to deliver Key Performance Targets (KPIs).
2. Promoting a culture of safety and continuous improvement ensuring that the service is innovative and enhances the Waste and Resource service to customers. Actively developing opportunities to improve the effectiveness of the site and service delivery.
3. Maintaining compliance of your operational area ensuring that all legislation is adhered to.
4. Lead and manage relationships with other departments within BWC and stakeholders. This includes customers, suppliers, employees and BCC. Thus, ensuring delivery of a great customer experience.
5. Develop, review and implement Operational policies and procedures.
6. Ensure that all management systems are effectively organised and operated, to deliver a productive service with accurate management information.
7. To lead allocated projects as directed. These may include due diligence, pricing analysis and the configuration, management and implementation of new BWC services systems or practises.
8. To ensure that systems and processes are in place to monitor and track customer feedback and queries. Ensure all are resolved and appropriate action and/or service improvement is taken.
9. Ensure that all services are compliant with Health & Safety, current disposal/ handling/ transportation legislation and codes of practice and environmental regulations.
10. Delivering the objectives, vision and values of the company, through a motivated workforce whilst ensuring that communications and messaging are consistent throughout.
11. Preparation of annual budgets, ensuring that services are delivered within budget and all financial targets are met.
12. Leading and managing Operational team in line with HR and Operational policies and processes.
13. Actively promote and embed Equality Diversity and Inclusion (EDI) into BWC and support and comply with all organisational initiatives, policies and procedures on EDI.

Essential Requirements for the Role:

1. Proven leadership abilities, inspiring and developing others to achieve business objectives.
2. Ambitious and innovative.
3. Results oriented and acts with a sense of urgency.
4. Proven experience in delivering services and achieving key results.
5. Demonstrated empathy and emotional intelligence.
6. Excellent communication and interpersonal skills, able to build strong relationships with internal and external stakeholders at all levels.
7. Experience in managing complex employee relations and working with trade unions.
8. Excellent literacy & analytical skills.
9. Experience of delivering change programmes.
10. Highly motivated with a 'can do' attitude and the ability to use own initiative.
11. Have a 'down to earth' working style.
12. Good attention to detail and the ability to prioritise effectively.
13. Ability to work under pressure and to make decisions to tight deadlines.
14. Self-driven, results-orientated with a positive outlook and a clear focus on high quality and budgets.
15. Project management capability.
16. Good knowledge of existing and impending environmental and health and safety legislation.
17. Waste industry knowledge including knowledge of applicable law and legislation.
18. Senior management experience ideally in Municipal and/or Commercial Waste and Resource Management fields.
19. Stakeholder management skills – the ability to establish strong productive relationships and convene a diverse stakeholder group. A track record in maintaining good working relationships with partnering organisations and the ability to influence and reach consensus with individuals and external organisations.
20. People management – proven experience managing large teams. Experience with all areas of people management such as Recruitment.
21. Financial management – the ability to exercise effective financial management controls including managing budgets and profit and loss.
22. Team working - the ability to create high performing diverse teams through a supportive, collaborative working culture as evidenced by staff satisfaction and feedback from stakeholder bodies.
23. Behavioural Competencies: The post-holder is expected to always behave in a manner consistent with BWC company values.

Our Benefits:

1. Annual leave package of 25 days plus 8 bank holidays.
2. Employer contribution of 5% into the company pension scheme.
3. Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
4. Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
5. Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
6. Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
7. Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
8. We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests you please do get in touch, and we can start a conversation.

Everyone belongs:

At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence.

Important note on applying:

1. Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
2. Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply.
3. If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion.

Contact us:

Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position:
* recruitment@bristolwastecompany.co.uk
* 0117 440 6676

Thank you for your interest in joining Bristol Waste Company.