Deputy Manager Care

Job Summary

To provide leadership for the nursing and care teams and support the development and delivery of consistently high quality clinical and care services for residents with complex health and social care needs.

Overall responsibilities:

• Comply with the clinical governance framework and all activities related to it. This includes participation in the clinical audit programme.
• Provide leadership and support for the care team and act as a champion for residents' safety and dignity.
• Maintain skills and knowledge and ensure that care is delivered according to the latest guidelines and best practice evidence available.
• Develop monitoring and reporting systems which promote the delivery of safe, effective, and high quality services.
• Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
• Act as a role model for good care governance practice.

Key Responsibilities

• Provide leadership and support for clinical and care colleagues and act as a champion for residents' safety and dignity.
• Work with the home manager to formulate strategies for service development or changes in service provision and support implementation.
• Provide effective leadership and support for the care team within the home.
• Supervise the care team on a day-to-day basis and through formal supervision.
• Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
• Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
• Demand high quality service delivery focused on residents' individually assessed needs.
• Act within Care UK's Admission & Discharge Policy.
• Maintain skills and keep up to date with clinical developments and best practice in areas relevant to care delivery in the home.
• Ensure that colleagues have undertaken training appropriate to their role and that learning is transferred into practice.
• Monitor delivery of care, including infection prevention and control procedures, e.g., wound care, catheter management; and ensure high standards are maintained.
• Develop links with local nurse specialists and teams e.g., continence nurse, tissue viability nurse, falls service, etc., and ensure that residents are referred according to local procedures and protocols.
• Provide support in relation to medicines management and be able to assess colleagues' competency to manage medication.
• Act at all times within your own skills and competence.
• Develop monitoring and reporting systems which promote the delivery of safe, effective, and high quality services.
• Collate performance information required for the monthly management and other reports as required by the home manager.
• Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
• Review accidents and incidents and ensure that lessons learnt are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident, or complaint.
• Ensure high standards of record keeping are maintained in accordance with company requirements.
• Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
• Ensure that clinical equipment is maintained in a safe, clean, and fully functional state and that colleagues are competent and confident to use it.
• Report areas of concern to the home manager and agree appropriate action to be taken.
• Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues.
• Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
• Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
• Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements and that all accidents and incidents are reported, recorded, and investigated in line with company policy.
• Ensure that all colleagues are aware of safeguarding vulnerable adults procedures.