Deputy Manager Care

Hillingdon, West Drayton, Greater London, England
UB7

Job Summary
To provide leadership for the nursing and care teams and support the development and delivery of consistently high-quality clinical and care services for residents with complex health and social care needs.

Overall Responsibilities:

• Comply with the clinical governance framework and all activities related to it, including participation in the clinical audit programme.
• Provide leadership and support for the care team and act as a champion for residents' safety and dignity.
• Maintain skills and knowledge to ensure that care is delivered according to the latest guidelines and best practice evidence available.
• Develop monitoring and reporting systems that promote the delivery of safe, effective, and high-quality services.
• Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
• Act as a role model for good care governance practice.

Key Responsibilities:

• Provide leadership and support for clinical and care colleagues and act as a champion for residents' safety and dignity.
• Work with the home manager to formulate strategies for service development or changes in service provision and support implementation.
• Supervise the care team on a day-to-day basis and through formal supervision.
• Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
• Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
• Demand high-quality service delivery focused on residents' individually assessed needs.
• Act within Care UK's Admission & Discharge Policy.
• Maintain skills and keep up to date with clinical developments and best practices in areas relevant to care delivery in the home.
• Ensure that colleagues have undertaken training appropriate to their role and that learning is transferred into practice.
• Monitor the delivery of care, including infection prevention and control procedures, e.g., wound care, catheter management; and ensure high standards are maintained.
• Develop links with local nurse specialists and teams, e.g., continence nurse, tissue viability nurse, falls service, etc., and ensure that residents are referred according to local procedures and protocols.
• Provide support in relation to medicines management and be able to assess colleagues' competency to manage medication.
• Act at all times within your own skills and competence.
• Collate performance information required for the monthly management and other reports as required by the home manager.
• Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
• Review accidents and incidents and ensure that lessons learned are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident, or complaint.
• Ensure high standards of record keeping are maintained in accordance with company requirements.
• Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
• Ensure that clinical equipment is maintained in a safe, clean, and fully functional state and that colleagues are competent and confident to use it.
• Report areas of concern to the home manager and agree on appropriate action to be taken.
• Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues.
• Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
• Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
• Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements, and that all accidents and incidents are reported, recorded, and investigated in line with company policy.
• Ensure that all colleagues are aware of safeguarding vulnerable adults procedures and that these are incorporated into practice.