Deputy Head of Service for Performance and Quality

NFP PEOPLE; London; On-site; GBP 47,000; Full time

Job description

Deputy Head of Service for Performance and Quality

We have an exciting opportunity for an experienced data and analytics professional to join the Performance team in London.

Are you ready to make a difference in a values-driven organisation?

Can you transform varied data into meaningful insights and communicate effectively with diverse audiences to enhance organisational performance?

Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes?

If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want to hear from you…

Position: 6045 Deputy Head of Service for Performance and Quality

Location: Greater London/Hybrid

Hours: Full time 37.5. Monday to Friday 9am - 5pm

Contract: Permanent

Salary: £46,702.25 per annum

Allowance: London weighting

Closing Date: 25th April 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As a Deputy Head of Service for Performance and Quality, you will:

1. Proactively analyse data from diverse sources, transforming it into powerful and useful insights for the service
2. Produce management information, impact analysis, service modelling and customer-focused performance tools
3. Monitor service performance and identify risks to support and enable data-driven decision-making and continuous improvement
4. Be a key member of a multi-disciplinary network of experts within the London Management Team
5. Work in partnership with key stakeholders across London’s criminal justice system such as the Mayor’s Office for Policing and Crime (MOPAC), London’s Police forces and the Ministry of Justice (MoJ)

Regular tasks will include:

1. Producing monthly and quarterly reports for funders to evidence KPIs; identify trends, risks and service improvements
2. Developing and iterating analytical pipelines to deliver high quality insight on service performance
3. Meeting with front-line teams to explore service delivery and performance data
4. Delivering insights and actions to stakeholders regarding service effectiveness
5. Identifying areas of the service where data science and emerging technologies can be applied to improve efficiency, such as AI
6. Collaborating with data professionals across the national data function and within MOPAC’s Data and Insight function

About You

You will need:

1. Experience using either Python or R to bring data together from diverse sources and prepare for analysis using cleaning and preparation techniques
2. Extensive practical experience of using innovative platforms for data visualization including R Shiny, Power BI and/or Tableau
3. A degree or equivalent professional experience in subjects such as Statistics, Data/ Computer Science, Economics, Public Policy, or the Sciences would be desirable

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday and options to buy or sell annual leave
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances, maternity and paternity payments
6. High Street, retail, holiday, gym, entertainment and leisure discounts
7. Access to our financial wellbeing hub and salary deducted finance
8. Employee assistance programme and wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme and season ticket loans
11. Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Deputy Head of Service for Performance & Quality, Data, Data Analyst, Head of Service for Performance & Quality, Director of Service for Performance & Quality, Deputy Director of Service for Performance & Quality, Research. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.