Deputy Head of Concessions

Delaware North at Wembley Stadium; Wembley; On-site; GBP 55,000; Full time

Job description

The opportunity

Delaware North UK is hiring a full-time Deputy Head of Concessions at Wembley Stadium in London. At the heart of UK sports and entertainment, there are always opportunities to thrive. As a Deputy Head of Concessions, you will be driving the concessions strategy and daily operations, delivering cost-effective, efficient, quality service to our guests, while also managing cost lines according to financial plans. If you are the self-starting, problem-solving, innovative leader we are looking for, ready to share our vision for operational excellence in this electric environment, take a shot at your career with us. Join our valued team at this extraordinary venue.

Pay

The expected pay for this role is £55,000

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football team, Cup Football competitions, Sidemen Charity Match, Dua Lipa, multiple nights of both Oasis, and Coldplay, and so much more in 2025

Help us delight the world by applying today.

What will you do?

• Collaborate with the concessions and culinary teams to ensure effective event-day operations, ensuring successful information flow by collaborating with logistics and operations teams
• Manage operating costs, adhering to forecasted targets relating to labour planning, stock-to-cash analysis, and food and beverage cost lines to support future planning and improve performance
• Conduct operational reviews to improve guest experience and business performance
• Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• Degree, or 5+ years’ managerial experience
• Experience managing, guiding, and leading large teams within a high-volume, fast-paced retail catering sales environment
• Working with technology platforms within an operational environment is beneficial